e911

In General

At SIPSTACK, we provide a safe and reliable means of communication in times of emergency. SIPSTACK 911 Dialing service operates differently than traditional 911. This feature requires activation PER LOCATION in order for emergency services to identify you appropriately. Because our 911 Dialling service requires activation, a monthly service fee is applicable per location. If no Emergency 911 locations are activated, there will be no monthly charges, and 911 calling will not be routed.

Most of our customers (other than WiFi and Softphone customers) have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.

Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers’ information, SIPSTACK will automatically upgrade customers with basic 911 to E911 service. SIPSTACK will not give you notice of the upgrade.

We highly suggest to activate 911 Dialling with your physical location where you will utilize SIPSTACK phone service(s) (Service) for each phone line. Also note that if you move your device to another location, you must update/activate your new location – it’s easy – just log into the features section of your web account and follow the instructions. If you do not register your new location, any 911 call you make may be sent to an emergency center near your old location. You will register your initial location of use when you subscribe to the Service. This process can take several hours, and you will receive a confirmation email once 911 Dialing has been activated for your initial location or for a newly registered location. Regardless of what address you register for a WiFi or SoftPhone, emergency calls you make from these devices will be routed to the SIPSTACK national emergency response center.

Remember that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, ISP or SIPSTACK phone service is terminated.

Please see our Terms of Service for more information about our 911 Dialing feature.