Capabilities of long code, short code, and toll-free phone numbers in Canada and U.S.

This guide explains the capabilities and key differences between long code, short code, and toll-free phone numbers in Canada and US.

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Written by Kanasu Nagathihalli
Created 2021-04-20

Notice: There are major regulatory changes coming to long-code SMS in the US. due to carrier's new A2P 10DLC systems. For full details about the regulation, read What is A2P 10DLC.

Table 1 describes the capabilities of long code, toll-free and short code SMS messaging in Canada and US.

Capabilities Long Code* Toll-free Short Code**
Coverage Can send SMS to any country. Can send SMS to any country. Can send SMS within their own country only.
Voice Call Capability Yes Yes No
SMS filtering profile Application-to-Person (A2P) traffic is subject to carrier filtering. Reduced carrier filtering for Canadian networks (Rogers, Fido, Telus and Videotron) and all US. networks.*** No carrier filtering, as long as you comply with the use case submitted in your short code application.
SMS throughput 1 SMS segment per second, can't be increased. 3 SMS segments per second by default, but can be increased. Contact support for more information. 100 SMS per second by default, but can be increased. Contact support for more information.
MMS Capability Yes Yes Capable of MMS with a one-time enablement fee (US. only)
Table 1

Notes:

*In US, 10-digit long code application-to-person messaging (A2P 10DLC) will soon require business registration and be subject to additional carrier fees. For full details, see What is A2P 10DLC.

**To send short code SMS messages in both Canada and the US., you will need two different short codes; one for each country.

***Some messaging US.e cases are not allowed on toll-free SMS or MMS in Canada and US. For details, see Forbidden message categories for SMS and MMS in the US. and Canada.