SIPSTACK ships product updates continuously. Major feature releases happen approximately every 4–6 weeks; minor improvements and bug fixes ship as soon as they're ready. Our changelog at sipstack.com/docs/changelog documents each month's platform updates.

No. SIPSTACK deploys updates with zero-downtime rolling deployments. Your calls, messages, and portal access remain fully operational during all standard maintenance. Scheduled maintenance that could affect service is published to status.sipstack.com at least 48 hours in advance, and we email your account's primary contact when we expect the work to interrupt service.

New features are documented on our changelog at sipstack.com/docs/changelog, which groups each month's platform updates and points to where the feature lives in Switchboard. We do not offer a per-release notification feed today, so we suggest checking the changelog periodically for what shipped.

Core platform updates — including security patches and infrastructure improvements — are applied automatically to ensure all customers benefit from the latest security posture. Feature updates are generally activated automatically but may be toggled off per-account for features that require an admin opt-in.

We do not publish a public product roadmap. Enterprise customers can submit feature requests directly through their account manager.

The changelog covers new features, improvements to existing functionality, bug fixes, performance optimizations, and security updates. API changes (especially breaking changes) are documented with migration guides and a cool-down window during which the old and new surfaces run concurrently.

SIPSTACK collects information necessary to provide our services, including account details (name, email, phone number), billing information, call metadata (caller ID, duration, timestamps), and call recordings where enabled. We do not sell personal data to third parties.

SIPSTACK stores customer data in your region. Canadian entities are hosted on Canadian servers; US entities on US servers. Data does not leave your jurisdiction without your explicit consent, except where required by applicable law. Our infrastructure complies with PIPEDA (Canada), CCPA, and applicable US state privacy laws.

Yes. All calls are encrypted in transit using SRTP and TLS. Call recordings are encrypted at rest using AES-256. Access to recordings is controlled by role-based permissions within your organization, and access logs are maintained for audit purposes.

By default, call detail records (CDRs) are retained for 12 months. Call recordings are retained for 90 days unless you configure a longer retention period. Extended retention is available on Business and Enterprise plans to support compliance requirements such as IIROC or HIPAA-equivalent standards.

Yes. Under PIPEDA, CCPA, and applicable privacy law, you have the right to request access to and deletion of your personal data. Submit a data deletion request through your account settings or contact our privacy team at [email protected]. We will process requests within 30 days.

SIPSTACK does not sell or share call content or personal data with third parties for advertising purposes. Data may be shared with sub-processors (such as cloud infrastructure providers) under strict data processing agreements. A current list of sub-processors is available in our Privacy Policy.

No. SIPSTACK offers month-to-month subscriptions with no long-term commitment required. Annual plans are available at a discounted rate for customers who prefer price predictability. You can cancel anytime with 30 days notice.

SIPSTACK services may not be used for spam, robocalling, telemarketing without proper consent, illegal activity, or any purpose that violates CRTC regulations, CASL, or the TCPA. Accounts found to be in violation may be suspended immediately. See our full Acceptable Use Policy for details.

SIPSTACK guarantees 99.95% monthly uptime for voice services. If uptime falls below this threshold, eligible customers receive service credits calculated as a percentage of monthly fees. The SLA excludes scheduled maintenance windows (communicated at least 48 hours in advance) and events outside SIPSTACK's control.

SIPSTACK will provide at least 60 days written notice before any pricing changes take effect. Month-to-month customers may cancel before the new pricing applies. Annual plan pricing is locked for the duration of the committed term.

If you cancel your SIPSTACK account, your phone numbers enter a 30-day grace period during which you can port them to another carrier at no charge. After the grace period, numbers are released back to the carrier pool. We strongly recommend initiating a port-out before cancelling.

You, as the account holder, are responsible for ensuring that all outbound SMS messages comply with TCPA (US), CASL (Canada), and any other applicable regulations in your jurisdiction. SIPSTACK provides opt-out management tools, consent tracking, and message templates to help maintain compliance, but you must ensure you have obtained appropriate express or implied consent before messaging contacts.