AI Reservation Assistant
AI handles reservation calls 24/7 in multiple languages. Checks availability, quotes rates, and books rooms automatically. Integrates with your PMS.
Hospitality
Exceptional guest experiences start with great communications
AI-powered reservation handling, multilingual support, and integrated guest management. Built for hotels, restaurants, and hospitality businesses.
The challenge
Guest expectations have never been higher
24/7 availability, multiple languages, and instant service across all guest touchpoints.
Lost Reservations
Guests call to book while your front desk is checking in other guests. Calls go to voicemail. They book with a competitor who answered.
Language Barriers
International guests struggle to communicate with staff. Miscommunications lead to poor reviews. You need multilingual support without hiring translators.
Fragmented Guest Communications
Calls, texts, and emails scattered across systems. Staff cannot see full guest history. Requests get lost between front desk, housekeeping, and maintenance.
The solution
Built for how hospitality actually works
Reservation management, multilingual support, and guest service automation in one platform.
Multilingual Support
AI voices in 10 languages for your phone menus and AI agents, so guests can be greeted in a language they understand.
Guest Request Tracking
Every call logged with room number and request type. Route maintenance to engineering, amenity requests to concierge. Track resolution times.
Department-Based Routing
Dial 0 for front desk, 1 for room service, 2 for concierge. Auto-attendant routes calls intelligently. Overflow to mobile phones when staff are busy.
Text Messaging for Guests
Guests text your main number for requests. Send check-in instructions, room ready notifications, and promotion offers via SMS.
Integration with PMS
Integrates with leading property management systems via API. Caller ID shows guest name and room number. No manual lookups.
How hospitality businesses use SIPSTACK
Boutique Hotels
Five-star service without enterprise costs
Your 50-room boutique hotel prides itself on personalized service. You need communications that match your premium brand while staying within budget.
Key Benefits:
- AI handles after-hours reservation calls without night staff
- Guest recognition shows room number and preferences when they call
- Text messaging for pre-arrival instructions and check-out
- Conference call feature for wedding and event planning
- Professional auto-attendant with custom hold music
Restaurant Groups
Manage reservations across multiple locations
You operate 5 restaurants across the city. Each location needs separate phone numbers, but you want centralized management and the ability to transfer overflow calls.
Key Benefits:
- AI takes reservations when hosts are busy seating guests
- Intelligent routing based on party size and cuisine preference
- Real-time table availability from your reservation system
- Call analytics show which locations need more phone coverage
- Group messaging for staff schedule changes and shift swaps
Resort Properties
Unified communications across all amenities
Your resort has 200 rooms, 3 restaurants, a spa, golf course, and activities desk. Guests expect seamless service across all touchpoints.
Key Benefits:
- Department-based routing with overflow to mobile devices
- Integration with property management and spa booking systems
- Multilingual AI handles international guest inquiries
- Wake-up call automation with confirmation
- Emergency broadcast to all guest rooms and staff
Products and plans
What you’ll use
Nova and Flare are the paid products. Aura AI, SARA, Switchboard and Pulse are included with every plan.
Products used
- Nova PBXFrom $19/user/mo
Your cloud phone system: numbers, extensions, call routing, voicemail and recording.
Learn about Nova PBX - Aura AIIncluded
AI voice agents that answer calls, plus transcripts, summaries and sentiment on your calls.
Learn about Aura AI - Flare SMSFrom $49/mo
Business texting from your numbers: two-way SMS and MMS in one inbox, with templates and auto-responders.
Learn about Flare SMS
Which plan fits your team?
Pick by company size. Every plan includes Aura AI and SARA.
- Startups: Nova Core or Nova Pro
- Small business: Nova Pro
- Mid-market: Nova Pro or Nova Ultra · book a demo for volume pricing
- Enterprise: Nova Ultra or Enterprise · book a demo for volume pricing
14-day trial on Nova Pro and Flare Pro. Card required; billing starts after day 14 unless you cancel.
Common questions about hospitality communications
How does AI reservation booking work?
The AI connects to your property management system (PMS) to check real-time availability. It quotes rates based on your current pricing, collects guest details, and creates reservations directly in your PMS. The AI handles common questions about amenities, parking, and policies. Complex requests transfer to your front desk seamlessly.
Do you offer live call translation?
No. SIPSTACK does not translate live calls between guests and staff. AI voices are available in 10 languages for phone menus and AI agents.
Can guests text your main phone number?
Yes. Your main hotel number works for both voice calls and text messages. Guests can text for late checkout requests, extra towels, or concierge recommendations. Staff respond from the desktop or mobile app. All messages are logged with room number and timestamp.
Which property management systems do you integrate with?
SIPSTACK integrates with leading property management systems via API. Integration enables caller ID with guest names, reservation creation, and automatic billing. Custom integrations available for proprietary systems.
What happens during a power or internet outage?
SIPSTACK automatically fails over to backup routes during outages. Calls forward to mobile phones or a designated backup number. Battery-backed IP phones continue working for hours during power loss. For extended outages, calls route to our cloud infrastructure.
Get started
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