AI Reservation Assistant
AI handles reservation calls 24/7 in multiple languages. Checks availability, quotes rates, and books rooms automatically. Integrates with your PMS.
Hospitality
Exceptional guest experiences start with great communications
AI-powered reservation handling, multilingual support, and integrated guest management. Built for hotels, restaurants, and hospitality businesses.
The Challenge
Guest expectations have never been higher
24/7 availability, multiple languages, and instant service across all guest touchpoints.
Lost Reservations
Guests call to book while your front desk is checking in other guests. Calls go to voicemail. They book with a competitor who answered.
Language Barriers
International guests struggle to communicate with staff. Miscommunications lead to poor reviews. You need multilingual support without hiring translators.
Fragmented Guest Communications
Calls, texts, and emails scattered across systems. Staff cannot see full guest history. Requests get lost between front desk, housekeeping, and maintenance.
The Solution
Built for how hospitality actually works
Reservation management, multilingual support, and guest service automation in one platform.
Multilingual Support
Real-time translation for voice calls in 10 languages. Guests speak their language, staff hear English (or any target language). Break language barriers.
Guest Request Tracking
Every call logged with room number and request type. Route maintenance to engineering, amenity requests to concierge. Track resolution times.
Department-Based Routing
Dial 0 for front desk, 1 for room service, 2 for concierge. Auto-attendant routes calls intelligently. Overflow to mobile phones when staff are busy.
Text Messaging for Guests
Guests text your main number for requests. Send check-in instructions, room ready notifications, and promotion offers via SMS.
Integration with PMS
Integrates with leading property management systems via API. Caller ID shows guest name and room number. No manual lookups.
How hospitality businesses use SIPSTACK
Boutique Hotels
Five-star service without enterprise costs
Your 50-room boutique hotel prides itself on personalized service. You need communications that match your premium brand while staying within budget.
Key Benefits:
- AI handles after-hours reservation calls without night staff
- Guest recognition shows room number and preferences when they call
- Text messaging for pre-arrival instructions and check-out
- Conference call feature for wedding and event planning
- Professional auto-attendant with custom hold music
Restaurant Groups
Manage reservations across multiple locations
You operate 5 restaurants across the city. Each location needs separate phone numbers, but you want centralized management and the ability to transfer overflow calls.
Key Benefits:
- AI takes reservations when hosts are busy seating guests
- Intelligent routing based on party size and cuisine preference
- Real-time table availability from your reservation system
- Call analytics show which locations need more phone coverage
- Group messaging for staff schedule changes and shift swaps
Resort Properties
Unified communications across all amenities
Your resort has 200 rooms, 3 restaurants, a spa, golf course, and activities desk. Guests expect seamless service across all touchpoints.
Key Benefits:
- Department-based routing with overflow to mobile devices
- Integration with property management and spa booking systems
- Multilingual AI handles international guest inquiries
- Wake-up call automation with confirmation
- Emergency broadcast to all guest rooms and staff
Common questions about hospitality communications
How does AI reservation booking work?
The AI connects to your property management system (PMS) to check real-time availability. It quotes rates based on your current pricing, collects guest details, and creates reservations directly in your PMS. The AI handles common questions about amenities, parking, and policies. Complex requests transfer to your front desk seamlessly.
What languages are supported for translation?
SIPSTACK provides real-time translation for 10 languages including Spanish, French, German, Mandarin, Japanese, Arabic, and more. Translation happens during live calls - guests speak their language, staff hear English (or your chosen language). High-accuracy real-time translation for common hospitality phrases.
Can guests text your main phone number?
Yes. Your main hotel number works for both voice calls and text messages. Guests can text for late checkout requests, extra towels, or concierge recommendations. Staff respond from the desktop or mobile app. All messages are logged with room number and timestamp.
Which property management systems do you integrate with?
SIPSTACK integrates with leading property management systems via API. Integration enables caller ID with guest names, reservation creation, and automatic billing. Custom integrations available for proprietary systems.
What happens during a power or internet outage?
SIPSTACK automatically fails over to backup routes during outages. Calls forward to mobile phones or a designated backup number. Battery-backed IP phones continue working for hours during power loss. For extended outages, calls route to our cloud infrastructure.
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