Multi-Site Architecture
Centralized management across all locations with location-specific routing. Unified corporate directory, seamless call transfers, and one system that scales to hundreds of sites.
Mid-Market
Scale your communications as fast as your business
Multi-site management, advanced features, enterprise integrations, and dedicated support for growing companies.
The Challenge
Growth reveals the limits of your current system
Mid-market companies need sophisticated features without the complexity and cost of traditional enterprise telecom.
Multi-Site Chaos
Different phone systems at different locations, no unified directory, can't transfer calls between sites. Your growth created a patchwork that frustrates employees and customers.
Outgrowing Small Business Tools
Your small business phone system can't handle call queues, advanced routing, or integration with your CRM and helpdesk. You need enterprise features without enterprise complexity.
Vendor Lock-In
Your legacy PBX vendor has you trapped. Proprietary phones, expensive upgrades, complex maintenance contracts. Adding features or locations requires costly professional services.
The Solution
Built for the complexities of multi-site growth
Enterprise capabilities with the agility and pricing that mid-market companies need.
Advanced Call Queues
Skills-based routing, priority queuing, overflow handling, and real-time queue dashboards. Give your support and sales teams the tools contact centers use.
Department & Team Management
Organize users by department, location, or team. Department-specific auto-attendants, ring groups, voicemail boxes, and call routing rules.
Enterprise Integrations
Pre-built integrations with Salesforce, Slack, HubSpot, and Zendesk. Custom integrations via API for your internal tools.
Analytics & Reporting
Department-level analytics, call volume trends, agent performance metrics, and custom reports. Export data to your BI tools or view real-time dashboards.
Dedicated Account Team
Dedicated account manager, quarterly business reviews, priority support queue, and direct engineering escalation. We scale with you.
Use Cases for Mid-Market Companies
Multi-Location Retail & Franchise
Unified communications across all sites
You operate 10-100 retail locations, franchises, or service centers. Each location needs its own phone presence, but you need centralized visibility, corporate directory access, and the ability to manage everything from headquarters.
Key Benefits:
- Local numbers for each location with centralized number management
- Corporate directory accessible from every location
- Transfer calls between any sites seamlessly
- Location-specific auto-attendants and business hours
- Centralized analytics to compare performance across sites
Growing Sales Organizations
Scale your revenue team efficiently
Your sales team has grown beyond basic needs. You need automatic call distribution to inside sales, power dialer capabilities, call coaching features, and deep CRM integration to maximize productivity.
Key Benefits:
- Automatic call distribution with skills-based routing to sales reps
- Power dialer and click-to-dial from Salesforce or HubSpot
- Manager whisper, barge, and monitor for real-time coaching
- Call recording with AI transcription and sentiment analysis
- Custom reports on call volume, conversion rates, and rep performance
Professional Services Firms
Support growing teams and client expectations
You're an accounting firm, law practice, consulting group, or agency with 50-500 employees across multiple offices. You need professional communications that integrate with your practice management software.
Key Benefits:
- Department-based routing for different practice areas
- Missed-call and voicemail alerts in Slack
- Client call recording for documentation and compliance
- Integration with Clio, QuickBooks, or practice management tools
- Mobile apps for professionals working remotely or at client sites
Common questions from mid-market companies
How do you handle multi-site deployments?
We assign a dedicated implementation manager who coordinates rollout across all locations. You can deploy all sites at once or phase in gradually. Each site gets location-specific training and we handle number porting from all your existing carriers. Most multi-site deployments complete within 30-45 days.
What's included in dedicated account management?
Mid-market customers get a named account manager who learns your business and is your first point of contact. You also get quarterly business reviews to optimize your setup, priority support with faster SLAs, and direct escalation to our engineering team for complex issues.
Can you integrate with our existing tools?
Yes. We have pre-built integrations for Salesforce, HubSpot, Slack, Zendesk, and others. If you use custom or industry-specific software, our API allows you to build integrations in-house or we can scope a custom integration project.
Do you offer volume discounts?
Yes. Volume discounts kick in at 25+ users and increase at higher tiers. Your account manager can provide custom pricing based on your user count and usage patterns. We also offer multi-year commit discounts if you prefer predictable budgeting.
How does training work for our team?
We provide role-based training: end-user training for employees, administrator training for your IT team, and manager training for supervisors who need reporting and monitoring features. Training can be live (webinar or on-site) or self-paced video courses. Training is included in your account at no extra cost.
Get Started
Ready to unify your communications?
Schedule a demo with our mid-market team. We'll show you how other growing companies use SIPSTACK across multiple locations.
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