How can we help?
Whether you need documentation, a step-by-step guide, or direct help from our team — you're in the right place.
Find the right resource
Choose the path that fits your situation — from self-service docs to direct team support.
Documentation
Detailed product documentation, API reference, and integration guides for all SIPSTACK products.
Knowledge Base
Step-by-step guides, troubleshooting articles, and how-to tutorials for common tasks.
Contact Support
Reach our technical support team directly. Email support is available on all plans; phone support on Professional and Enterprise.
Request a Demo
Schedule a personalized walkthrough of SIPSTACK with a product specialist. See the platform in action before you commit.
Video Tutorials
Watch step-by-step product walkthroughs and feature deep-dives to get the most out of every SIPSTACK product.
Get Started Guide
New to SIPSTACK? Our onboarding guide walks you through account setup, adding users, and configuring your first product.
Support plans
Every SIPSTACK plan includes support. Higher tiers unlock faster response times and more channels.
Business hours support
1 business day response
- Email support
Extended hours (8am–8pm ET)
4-hour response for critical issues
- Email support
- Phone support
24/7 priority support
1-hour SLA for critical issues
- Email support
- Phone support
- Dedicated account manager
Support tiers are included with each subscription plan. Compare plans →
Common support questions
Quick answers to the questions we hear most often.
How do I reset my password?
From the Switchboard login page, click "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. If you don't see it, check your spam folder.
What is the typical support response time?
Standard plan customers receive responses within 1 business day. Professional plan customers get responses within 4 business hours. Enterprise customers have access to 24/7 priority support with a 1-hour SLA for critical issues.
How do I report a bug or technical issue?
Use the in-app feedback button in Switchboard, or email support from your account. Include the date/time of the issue, your account ID, and any error messages you saw. Screenshots or screen recordings are very helpful.
How do I port my existing phone number to SIPSTACK?
Number porting is handled through our support team. Submit a port request from your Switchboard account under Settings > Phone Numbers > Port a Number. The process typically takes 5–10 business days depending on your current carrier.
Where do I find my invoices and billing history?
Log in to Switchboard and navigate to Settings > Billing. You'll find all invoices, usage summaries, and payment history there. You can also update your payment method and billing contact from that page.
What do I do if I experience a service outage?
Critical outages are escalated immediately regardless of your support tier. Enterprise customers have a dedicated emergency contact line. All customers can check current platform status at status.sipstack.com, which publishes active incidents, scheduled maintenance, and a 90-day history.
Can't find what you need?
Our support team is ready to help. Reach out and we'll get back to you as quickly as possible.
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