Secure voice, messaging, and AI automation designed for clinics, hospitals, and telehealth providers. Protect patient privacy while delivering exceptional care.
Patient privacy, 24/7 availability, and clinical workflows demand purpose-built telecom solutions.
Consumer phone systems and messaging apps expose protected health information. One data breach can mean million-dollar fines and destroyed trust.
Patients call after hours, get voicemail, and never call back. Emergency calls get lost. Your front desk drowns in appointment confirmations.
Nurses waste hours on phone tag. Doctors get interrupted during patient care. Administrative tasks consume clinical time that should go to healing.
Encrypted recording storage, role-based access, clinical workflows, and patient experience in one platform.
Call recordings and voicemail are encrypted at rest and kept in regional storage in Canada or the US, based on your billing region. Only users whose role allows it can play or download recordings. Web, app and API traffic is encrypted with TLS.
AI-powered voice and SMS reminders reduce no-shows. Patients can confirm, cancel, or reschedule with simple voice or text responses.
AI agents handle prescription refills, appointment scheduling, and FAQs 24/7. Patients get instant answers without waiting for staff.
Smart escalation routes urgent calls to on-call physicians. Time-based routing sends non-urgent calls to answering service. No more lost emergencies.
Record patient calls and choose which roles can play them back.
On Nova Ultra, recorded calls can be transcribed and summarized by AI. Summaries are a convenience, not clinical documentation, and should be reviewed before use.
Unified communications across all locations
Your practice has 3 clinic locations, 12 physicians, and 30 staff members. Patients should reach any location seamlessly, staff need to transfer calls between sites, and administrators need visibility across the entire operation.
Critical communication for critical care
Your ED handles time-sensitive communications with EMS, specialists, and referring physicians. Every second counts, and missed calls can be life-threatening. You need instant routing, reliable paging, and full audit trails.
Virtual care with professional-grade communications
Your telehealth platform connects patients with providers remotely. You need secure communications, appointment scheduling, and the ability to handle hundreds of concurrent calls during peak hours.
Web, app and API traffic is encrypted with TLS, and call recordings and voicemail are encrypted at rest in regional storage in Canada or the US, based on your billing region. Your administrators choose which roles can play or download recordings, and account and administrative changes are recorded in an audit log you can review.
SIPSTACK doesn't include a built-in EHR integration. Our REST API and webhooks can send call events to systems that you or your vendor connect.
Absolutely. SIPSTACK routes after-hours calls to your existing answering service automatically. Or, our AI agents can handle routine after-hours requests (prescription refills, appointment scheduling) and escalate urgent calls to your on-call provider. Many practices use a hybrid approach to reduce answering service costs.
SIPSTACK has multiple failover options: calls can automatically route to backup internet connections, cellular hotspots, or traditional phone lines. Critical departments can have redundant internet from different providers. We also support automatic forwarding to mobile phones if the office loses connectivity entirely.
Most medical practices are fully operational within 2 weeks. We handle number porting, configure your phone tree and routing, train your staff, and remain available during your first week live. For larger hospital systems, implementation takes 4-8 weeks depending on the number of sites and users.
Yes. Our authorized channel partners provide on-site hardware deployment, phone provisioning, network configuration, and staff training for healthcare facilities. They are local IT providers who specialize in SIPSTACK deployments and act as an additional support layer for your team. Find a partner near you at sipstack.com/partners/find.
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