HIPAA-Ready Voice & Messaging
End-to-end encrypted calls and messages, with a Business Associate Agreement (BAA) available on qualifying plans. Automatic call recording with secure storage. PHI protection built into every feature.
Healthcare
HIPAA-ready communications for modern healthcare
Secure voice, video, messaging, and AI automation designed for clinics, hospitals, and telehealth providers. Protect patient privacy while delivering exceptional care.
The Challenge
Healthcare communications have unique requirements
Patient privacy, 24/7 availability, and clinical workflows demand purpose-built telecom solutions.
HIPAA Compliance Risks
Consumer phone systems and messaging apps expose protected health information. One data breach can mean million-dollar fines and destroyed trust.
Missed Patient Calls
Patients call after hours, get voicemail, and never call back. Emergency calls get lost. Your front desk drowns in appointment confirmations.
Staff Overwhelm
Nurses waste hours on phone tag. Doctors get interrupted during patient care. Administrative tasks consume clinical time that should go to healing.
The Solution
Built for the way healthcare actually works
HIPAA-ready security, clinical workflows, and patient experience in one secure platform.
Automated Appointment Reminders
AI-powered voice and SMS reminders reduce no-shows. Patients can confirm, cancel, or reschedule with simple voice or text responses.
Patient Self-Service
AI agents handle prescription refills, appointment scheduling, and FAQs 24/7. Patients get instant answers without waiting for staff.
On-Call Routing
Smart escalation routes urgent calls to on-call physicians. Time-based routing sends non-urgent calls to answering service. No more lost emergencies.
Telehealth Integration
Built-in video calling with screen sharing and recording. Integrates with leading EHR/EMR platforms via API. Launch video visits directly from your EHR.
Clinical Documentation AI
SARA transcribes patient calls and generates clinical notes automatically. Doctors review and approve - no more typing while patients talk.
How healthcare organizations use SIPSTACK
Multi-Location Medical Practices
Unified communications across all locations
Your practice has 3 clinic locations, 12 physicians, and 30 staff members. Patients should reach any location seamlessly, staff need to transfer calls between sites, and administrators need visibility across the entire operation.
Key Benefits:
- Single phone tree routes patients to any location or department
- Transfer calls between locations as if in the same building
- Centralized voicemail and messaging for all sites
- Real-time dashboard shows call volume and wait times per location
- Auto-attendant handles after-hours calls with location-specific routing
Hospital Emergency Departments
Critical communication for critical care
Your ED handles time-sensitive communications with EMS, specialists, and referring physicians. Every second counts, and missed calls can be life-threatening. You need instant routing, reliable paging, and full audit trails.
Key Benefits:
- Priority routing for EMS and emergency calls
- Instant paging integration with existing systems
- Call recording with timestamps for legal protection
- Conference bridging for multi-party consults
- Failover ensures calls go through even during outages
Telehealth Providers
Virtual care with professional-grade communications
Your telehealth platform connects patients with providers remotely. You need HIPAA-ready video, appointment scheduling, and the ability to handle hundreds of concurrent video sessions during peak hours.
Key Benefits:
- HD video with adaptive quality for any bandwidth
- Automated appointment reminders via voice and SMS
- Waiting room experience for virtual visits
- Screen sharing for reviewing test results and images
- Integration with scheduling and billing systems
Common questions about healthcare communications
Is SIPSTACK HIPAA-ready?
Yes. We sign Business Associate Agreements (BAAs) with all healthcare customers. Our platform includes end-to-end encryption for voice and messaging, secure call recording storage, automatic audit logs, and administrative controls that meet HIPAA technical safeguards.
How does integration with our EHR work?
Integrates with leading EHR/EMR platforms via API and HL7-compatible standards. Click-to-dial from patient records, automatic call logging, and screen-pop of patient data when they call. Implementation takes 2-4 weeks depending on your EHR.
Can we use our existing medical answering service?
Absolutely. SIPSTACK routes after-hours calls to your existing answering service automatically. Or, our AI agents can handle routine after-hours requests (prescription refills, appointment scheduling) and escalate urgent calls to your on-call provider. Many practices use a hybrid approach to reduce answering service costs.
What happens if our internet goes down?
SIPSTACK has multiple failover options: calls can automatically route to backup internet connections, cellular hotspots, or traditional phone lines. Critical departments can have redundant internet from different providers. We also support automatic forwarding to mobile phones if the office loses connectivity entirely.
How quickly can we get up and running?
Most medical practices are fully operational within 2 weeks. We handle number porting, configure your phone tree and routing, train your staff, and remain available during your first week live. For larger hospital systems, implementation takes 4-8 weeks depending on complexity and EHR integration requirements.
Can someone handle on-site installation and staff training?
Yes. Our authorized channel partners provide on-site hardware deployment, phone provisioning, network configuration, and staff training for healthcare facilities. They are local IT providers who specialize in SIPSTACK deployments and act as an additional support layer for your team. Find a partner near you at sipstack.com/partners/find.
Get Started
Ready to modernize your healthcare communications?
Start your 14-day free trial today. HIPAA-ready, with a Business Associate Agreement (BAA) available on qualifying plans.
$0 today — cancel anytime
14-Day free trial