Emergency Call Routing
AI prioritizes emergency calls and routes to on-call technicians immediately. Customers with emergencies never wait. You never miss urgent revenue.
Trades & Services
Never miss an emergency call again
Smart dispatch, emergency routing, and seasonal campaigns for plumbers, HVAC, electricians, and contractors. Built for field service businesses.
The Challenge
Field service businesses live and die by the phone
Emergency calls require instant response, dispatch coordination is complex, and seasonal revenue is left on the table.
Missed Emergency Calls
Customers with burst pipes or no heat call while your techs are on jobs. Emergency calls go to voicemail. They call the next contractor.
Poor Dispatch Coordination
Office staff cannot reach technicians in the field. Job details get relayed incorrectly. Technicians arrive unprepared or at the wrong address.
No Follow-Up System
Customers who got estimates never receive follow-up calls. Seasonal maintenance reminders never go out. Revenue sits on the table.
The Solution
Built for the way field service actually works
Emergency routing, mobile dispatch, and seasonal automation in one platform.
Mobile Dispatch System
Office dispatches jobs directly to technician mobile phones. Job details, customer history, and driving directions in one tap. No radio confusion.
Automated Appointment Reminders
Voice and text reminders sent before scheduled service calls. Customers confirm or reschedule automatically. Reduce no-shows.
Seasonal Maintenance Campaigns
AI calls customers for furnace tune-ups before winter and AC service before summer. Book maintenance appointments automatically.
Photo & Video Job Updates
Technicians send photos and videos of problems and completed work. Customers approve estimates via text. Increases job approval.
Integration with Field Service Software
Integrates with leading field service management platforms via API. Automatic job creation, customer history, and invoicing sync.
How trade businesses use SIPSTACK
HVAC Contractors
Emergency dispatch and seasonal maintenance automation
Your HVAC company handles emergency repairs, scheduled maintenance, and installation projects. You need to triage calls, dispatch technicians efficiently, and book seasonal tune-ups.
Key Benefits:
- AI triages calls: no heat = emergency, tune-up request = schedule
- Dispatch jobs to closest available technician with driving directions
- Automated seasonal campaigns for furnace and AC tune-ups
- Technicians send photos of failed parts for customer approval
- Integration with your field service management software for seamless job tracking
Plumbing Services
24/7 emergency response and flat-rate pricing
Your plumbing business handles everything from leaky faucets to burst pipes. Emergency calls need immediate response, while routine work can be scheduled. You quote flat-rate pricing.
Key Benefits:
- Emergency calls route to on-call plumber instantly
- AI quotes flat-rate prices for common repairs based on your book
- Photo estimates for complex jobs before arrival
- Automated follow-up for customers who got estimates
- Text-to-pay invoices after job completion
Electrical Contractors
Safety-critical communications and project coordination
Your electrical company handles service calls, panel upgrades, and commercial projects. Some calls are safety emergencies. Project work requires coordination between office and field.
Key Benefits:
- Emergency routing for power outages and safety hazards
- Conference calling for project coordination with GCs and inspectors
- Job-specific notes and permit numbers sent to technician phones
- Customer approval system for change orders via text
- Inspection reminder calls to schedule final walk-throughs
Common questions about field service communications
How does emergency call routing work?
When a call comes in, the AI asks about the nature of the problem. Keywords like "no heat," "burst pipe," or "power outage" trigger emergency routing. These calls immediately route to your on-call technician via their mobile phone. Non-emergency calls route to your office or schedule an appointment. You control which keywords trigger emergency routing.
Can technicians receive job details on their phones?
Yes. When you dispatch a job, the technician receives a text with customer name, address, phone number, job description, and driving directions. They can tap the address to open maps, tap the phone number to call, and view customer history from previous visits. This integrates with your field service management software for customer history and job tracking.
How do seasonal maintenance campaigns work?
SIPSTACK integrates with your customer database to identify customers due for seasonal maintenance (furnace tune-ups before winter, AC service before summer). The AI automatically calls these customers, offers available appointment times, and books confirmed appointments directly into your schedule.
What field service software do you integrate with?
SIPSTACK integrates with leading field service management platforms via API. Integration enables automatic job creation from inbound calls, customer history screen-pop, appointment sync, and invoicing. Custom API integrations available for proprietary systems.
Can customers approve estimates via text?
Absolutely. Technicians send photos or videos showing the problem and recommended repair. The customer receives a text with the estimate and approval link. They tap to approve, and the technician gets an instant notification to proceed. This eliminates phone tag and increases job approval rates.
Get Started
Ready to capture every emergency call and seasonal opportunity?
Start your 14-day free trial today. $0 today, cancel anytime. Built for contractors.
$0 today — cancel anytime
14-Day free trial