Simple, transparent pricing
No hidden fees. No long-term contracts. Cancel anytime.
Pricing plans
Recommended
Pro
$24.65/seat/mo · ~$247/mo total · billed annually
Core
Small teams getting started
$182.40 billed annually — that's $45.60 saved per year/user
2 ring groups · 1 call queue · 3 IVR menus · auto-scales with seats
- 2,000 voice minutes/month included, then metered
- 2 ring groups (+1 per 10 seats)
- 1 call queue (+1 per 10 seats)
- 3 IVR menus (+2 per 10 seats)
- 30-day call recording
- 1 device per seat
Limits & Overage
- Voice: 2,000 min/mo per account · $0.012/min over
- P2P SMS: 100 US / 50 CA per seat · $0.0150 US / $0.0180 CA over
Pro
Growing teams with advanced needs
$295.80 billed annually — that's $52.20 saved per year/user
5 ring groups · 3 call queues · 10 IVR menus · auto-scales with seats
- Everything in Core
- 4,000 voice minutes/month included, then metered
- 5 ring groups (+1 per 10 seats)
- 3 call queues (+1 per 10 seats)
- 10 IVR menus (+2 per 10 seats)
- SMS / MMS · Outbound fax · API access & webhooks
- Skills-based routing · Live monitor / whisper
- 180-day call recording · 3 devices per seat
Limits & Overage
- Voice: 4,000 min/mo per account · $0.010/min over
- Aura credits: 1,500/seat/mo · $1.00/1k over
- Aura agent: 5 min/seat · $0.12/min over
- P2P SMS: 500 US / 250 CA per seat · $0.0120 US / $0.0150 CA over
$24.65/user/mo billed annually after trial · $0 today · Cancel anytime
Ultra
Enterprise teams with full feature set
$421.20 billed annually — that's $46.80 saved per year/user
15 ring groups · 10 call queues · 50 IVR menus · auto-scales with seats
- Everything in Pro
- 6,000 voice minutes/month included, then metered
- 15 ring groups (+1 per 10 seats)
- 10 call queues (+1 per 10 seats)
- 50 IVR menus (+2 per 10 seats)
- AI call summaries · AI sentiment analysis
- Agent panel · Queue callback · Hot desking
- CRM integrations
- 365-day call recording
- RAG / Knowledge Base (up to 100 docs)
Limits & Overage
- Voice: 6,000 min/mo per account · $0.008/min over
- Aura credits: 6,000/seat/mo · $0.80/1k over
- Aura agent: 25 min/seat · $0.12/min over
- P2P SMS: 2,000 US / 1,000 CA per seat · $0.0100 US / $0.0120 CA over
Included calling minutes are pooled per account, not per seat — a 5-seat plan gets the same monthly pool as a 1-seat plan. Beyond the pool, outbound calling is metered at $0.012/min on Core, $0.010/min on Pro, $0.008/min on Ultra.
Multi-org · hardware fleet · regulated industries
Negotiated seat pricing and dedicated infrastructure for organizations operating at scale, across multiple sites, or under compliance regimes that need attestations and named accountability.
- Custom seat pricing · negotiated commit
- Dedicated SBC + DR cluster
- White-glove onboarding · named CSM
- Compliance program (HIPAA BAA · security documentation)
- Priority support with custom SLA
- Custom integrations · SSO / SAML
Volume discount — published, not quoted
Cross a seat threshold, every Pro and Ultra seat moves to the band's rate. Stacks multiplicatively with the annual prepay discount you already see on the tier cards above. Same number at signup and at renewal — no first-year promo, no quote dance.
| Seats (Pro & Ultra) | Volume off list | Pro effective (annual) | Ultra effective (annual) |
|---|---|---|---|
| 1 – 24 | — | $24.65 /seat/mo | $35.10 /seat/mo |
| 25 – 99 | 5% | $23.42 /seat/mo | $33.35 /seat/mo |
| 100 – 249 | 10% | $22.19 /seat/mo | $31.59 /seat/mo |
| 250+ | 15% | $20.95 /seat/mo | $29.84 /seat/mo |
How the stacking works. Volume discount applies to Pro and Ultra seats; Core stays as the small-team entry tier (capped at 10 seats). Discounts are blended — every seat sits at the band's rate once you cross the threshold (no marginal-tier math to puzzle through). The volume % stacks multiplicatively with the annual prepay: all-in = 1 − (1 − annual%) × (1 − volume%).
Past 250 seats? Let's talk about a multi-year — that's where the deeper math lives.
Add-ons
Extend your plan with additional features
Additional Phone Number
Local DID number
Toll-Free Number
Toll-free DID number (same rate as local)
Vanity Number
Custom vanity number
Need custom limits or terms past 250 seats? Contact our team
Compare all features
| Feature | Core | ProMost Popular | Ultra |
|---|---|---|---|
| Limits & Overages | |||
| Voice minutes / month (pooled per account) | 2,000 | 4,000 | 6,000 |
| Voice overage rate | $0.012/min | $0.010/min | $0.008/min |
| Aura AI credits / seat / month | 0 | 1,500 | 6,000 |
| Aura AI credit overage rate | $1.20 / 1,000 credits | $1.00 / 1,000 credits | $0.80 / 1,000 credits |
| Aura AI Voice Agent min / seat / month | 0 | 5 | 25 |
| Aura AI Voice Agent overage rate | $0.12/min (lower at volume) | $0.12/min (lower at volume) | $0.12/min (lower at volume) |
| P2P SMS (US) / seat / month | 100 | 500 | 2,000 |
| P2P SMS (US) overage | $0.015/msg | $0.012/msg | $0.010/msg |
| P2P SMS (CA) / seat / month | 50 | 250 | 1,000 |
| P2P SMS (CA) overage | $0.018/msg | $0.015/msg | $0.012/msg |
| Devices per seat | 1 | 3 | 3 |
| Recording retention | 30 days | 180 days | 365 days |
| Calling | |||
| Included calling minutes / month | 2,000, then metered | 4,000, then metered | 6,000, then metered |
| Ring groups (base, +1 per 10 seats) | 2 | 5 | 15 |
| Call queues (base, +1 per 10 seats) | 1 | 3 | 10 |
| IVR menus (base, +2 per 10 seats) | 3 | 10 | 50 |
| Conference rooms (base, +1 per 10 seats) | 5 | 10 | 25 |
| Paging groups (base, +1 per 10 seats) | 1 | 3 | 10 |
| Parking lots (base, +1 per 10 seats) | 1 | 2 | 5 |
| Inbound routes (base, +2 per 5 seats) | 5 | 20 | 100 |
| Phonebook entries (base, +25 per 5 seats) | 50 | 250 | 1,000 |
| Media files (flat) | 10 | 50 | 200 |
| Music-on-hold playlists (flat) | 1 | 3 | 10 |
| PBX Features | |||
| Phone number per user | |||
| Voicemail to email | |||
| Call parking | |||
| Call recording | |||
| Multi-level auto attendant | |||
| Directory by name | |||
| Time-based routing | |||
| Music on hold | |||
| Custom system recordings | |||
| Hunt groups | |||
| Pickup groups | |||
| Advanced PBX | |||
| Desktop & mobile apps | |||
| Team chat / channels | — | ||
| Hot desking | — | — | |
| Click-to-call widget | |||
| Call Center | |||
| Call queue | |||
| Advanced reporting | — | ||
| Live monitor / whisper / listen | — | ||
| Agent panel | — | — | |
| Queue callback | — | — | |
| AI Features (Aura) | |||
| Voicemail transcription | |||
| Call recording transcription | † | † | † |
| Text to speech | — | † | † |
| AI call summaries | — | — | |
| AI sentiment analysis | — | — | |
| RAG / Knowledge Base | — | — | |
| Integrations | |||
| Webhooks | — | ||
| API access | — | ||
| CRM integrations | — | — | |
| Support | |||
| SARA AI assistant (instant) | |||
| SARA AI skills (manage PBX, billing, porting) | |||
| Email support | |||
| Chat support | — | ||
| Priority support | — | ||
| Dedicated account manager | — | — | |
| SLA response time | 24h | 12h | 4h |
| Analytics level | Basic | Enhanced | Advanced |
| Audit log retention | 90 days | 180 days | 360 days |
| Ready to get started? | Get started | Start 14-day free trial | Go Ultra |
† Aura AI usage draws from your plan’s monthly allowance, then your prepaid Aura balance — never added to your monthly invoice. Voicemail transcription is free on all tiers. Sentiment, summaries & RAG are included at no charge on Ultra.
All plans include 24/7 uptime monitoring, automatic updates, and data encryption.
Frequently asked questions
Common questions about Nova PBX pricing
How many calling minutes are included?
Every Nova plan includes a monthly pool of calling minutes: 2,000 on Core, 4,000 on Pro, 6,000 on Ultra. The pool belongs to the account, not to each seat — a 5-seat Core plan gets 2,000 minutes in total, the same as a 1-seat plan. Once the pool is used up, outbound calling is metered at your plan's rate: $0.012/min on Core, $0.010/min on Pro, $0.008/min on Ultra (C$0.015, C$0.0125 and C$0.010 for accounts billed in Canadian dollars). International calling is available at competitive per-minute rates.
Can I bring my existing phone numbers?
Absolutely! We handle the entire porting process for free. Most numbers port within 7-10 business days.
Do I need special hardware?
No! Nova works with any device - desktop apps, mobile apps, web browser, or optional IP desk phones.
What happens to call recordings after retention period?
Recordings are automatically deleted after the retention period. You can download important recordings anytime or upgrade for longer retention.
Can I add seasonal users?
Yes! Add or remove users anytime. You're only charged for active users in that billing period.
Is there a contract?
No long-term contracts. All plans are month-to-month. Annual plans offer discounts but are still cancel-anytime.
How does migration work?
We make switching painless. Our team handles everything: porting your existing numbers (free), configuring your IVR and call routing, and training your team — all with zero downtime. Most businesses are fully live within 5 business days.
How quickly can I be up and running?
Most customers are making and receiving calls the same day they sign up. Full configuration (IVR menus, call queues, integrations) typically takes 1–3 business days with our onboarding team's help.
What can SARA AI do for me?
SARA is your instant AI assistant, included on every plan. She can execute real actions on your behalf — set up call forwarding, update extensions, manage voicemail, check invoices, reset passwords, and more. Just ask in plain language and SARA handles it, no portal navigation required.
Why do resource limits show "+1 per 10 seats"?
Your plan has a base allowance for things like ring groups, call queues, IVR menus, and conference rooms. Those bases scale with your seat count using a simple formula: effective limit = base + floor(seats / step) × increment. Example: a 30-seat Pro account gets 5 + 3 = 8 ring groups, 250 + 6×25 = 400 phonebook entries, and so on. Need higher caps without adding seats? We can override per-customer on any tier — talk to sales.
How does Aura AI billing work?
Aura is auto-included with any paid Nova plan — no separate subscription. Your plan includes a monthly pool of Aura Credits: Pro 1,500 credits per seat/month, Ultra 6,000 per seat/month (so a 10-seat Pro org gets 15,000, a 10-seat Ultra org gets 60,000); Core has no included pool and runs pay-as-you-go. 1,000 credits is $1 USD (800 credits is C$1). Every metered AI action draws a published number of credits — see the full price list on the Aura tab. Separately from that pool, each plan carries a voice-agent minute allowance (Pro 5 min per seat/month, Ultra 25; Core none), and voice-agent minutes are rated in dollars, not credits: $0.15 CAD / $0.12 USD per minute, with a volume discount at 501+ minutes/month (computed on total monthly usage, so the discount threshold isn't shifted). Both allowances reset each billing period. Beyond them, usage is funded from a prepaid Aura balance you top up in advance — debited from that balance, never added to your monthly invoice. The prepaid balance is for Aura usage only and is separate from your plan subscription — the two can't pay for each other. Voicemail transcription is free on every plan and draws no credits. Sentiment, summarization and NLP are included at no credit cost on Ultra; LLM tokens and embeddings on Pro and Ultra.
What happens after the free trial?
The Pro plan includes a 14-day free trial with full Pro features and trial allowances of 1 phone number, 200 voice minutes, and about 12 Aura voice-agent minutes, so you can try everything — including the AI voice agent. After 14 days your paid subscription begins automatically at the Pro rate; we remind you 3 days and 1 day before, and no charge is ever made without that notice. Don't need all of Pro? Switch to Core anytime — during or at the end of the trial — and you'll convert at the Core rate instead. You can also cancel before the trial ends and pay nothing.
Not sure which plan is right?
Our team is here to help you find the perfect fit for your business needs.
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All prices are in USD. Pricing may include applicable taxes based on your region.