Enterprise-Grade Security Controls
Encryption at rest and in transit, role-based access, audit logs, and controls built to meet HIPAA, PCI DSS, and GDPR requirements.
Enterprise
Mission-critical communications infrastructure at scale
Enterprise-grade security, compliance, SLAs, and dedicated support for organizations that can't afford downtime or compromise.
The Challenge
Enterprise requirements demand enterprise solutions
Large organizations need more than just features - they need security, compliance, reliability, and support to match their scale.
Compliance & Security Risks
Healthcare, finance, and regulated industries can't afford data breaches or compliance failures. Your current vendor's security posture and certifications may not meet your standards.
Downtime Means Lost Revenue
For your contact center or sales organization, phone system downtime means immediate revenue loss and customer dissatisfaction. You need guaranteed uptime and rapid incident response.
Legacy Infrastructure
On-premise PBX hardware is aging out. You need to move to the cloud, but your requirements around data sovereignty, failover, and integration complexity make migration risky.
The Solution
Built to enterprise standards from the ground up
Security, compliance, reliability, and scale for organizations with no margin for error.
Geo-Redundant Infrastructure
Geo-redundant data centers with automatic failover and 24/7/365 NOC monitoring. SLA terms with financial credits are documented in our Service Level Agreement; enterprise customers can negotiate custom targets.
Dedicated Support & Success
Named technical account manager, customer success manager, and solution architect. Direct engineering escalation, custom SLA terms, and white-glove onboarding.
Data Sovereignty & Compliance
Choose where your data is stored and processed. Data centers in the US and Canada with regional routing. Support for data residency requirements and regulatory compliance.
Enterprise Integration Platform
Pre-built connectors for enterprise systems: Salesforce, SAP, Oracle, Microsoft Dynamics, ServiceNow, Genesys. Custom integrations via REST APIs and webhooks.
Global Scale & Capacity
Support for thousands of concurrent users and millions of monthly calls. Deploy across 50+ countries with local numbers, toll-free, and porting. We scale with your global operations.
Use Cases for Enterprise Organizations
Enterprise Contact Centers
Mission-critical customer engagement
Your contact center handles hundreds or thousands of agents across multiple sites and time zones. Downtime is not an option. You need advanced ACD, workforce management integration, quality monitoring, and the reliability to support your customer commitments.
Key Benefits:
- Enterprise ACD with skills-based routing and priority queuing
- Real-time and historical reporting with custom dashboards
- Integration with WFM platforms (NICE, Verint, Calabrio)
- Call recording with long-term retention and e-discovery
- Guaranteed uptime SLA with financial credits for outages
Regulated Industries
Compliance-first communications
Healthcare, financial services, and government organizations have strict requirements around data security, retention, and auditability. You need a vendor who understands compliance isn't optional.
Key Benefits:
- HIPAA-ready call recording and voicemail storage
- Encrypted call signaling and media (TLS and SRTP)
- Audit logs of all system changes and administrative actions
- BAA agreements and security documentation available on request
- Data residency controls to meet regulatory requirements
Global Enterprises
Unified communications across continents
Your organization operates in 20+ countries with regional headquarters, remote offices, and distributed teams. You need one unified communications platform that works everywhere with local support.
Key Benefits:
- Local phone numbers and toll-free in 50+ countries
- Regional data centers for compliance and latency optimization
- Multi-language support in the admin portal and end-user apps
- Follow-the-sun support with regional support teams
- Global SIP trunking and carrier-grade voice quality
Common questions from enterprise buyers
What does your enterprise onboarding process look like?
Enterprise deployments start with a discovery workshop to understand your requirements, integrations, and success criteria. We assign a dedicated solution architect and project manager. Typical timeline is 60-90 days for large deployments, including pilot testing, phased rollout, training, and hypercare post-launch support.
Can you meet our security and compliance requirements?
Our infrastructure follows security best practices. We are HIPAA-ready and support PCI DSS and GDPR requirements. We can provide security questionnaires, documentation, and participate in vendor security reviews. Our security team can discuss your specific requirements including penetration testing, vulnerability scanning, and incident response procedures.
What kind of SLA do you offer?
Our published SLA is 99.95% uptime, with custom targets available for mission-critical deployments. SLA includes financial credits for downtime, guaranteed support response times (15 minutes for P1 issues), and proactive monitoring. We can customize SLAs based on your specific requirements.
How do you handle disaster recovery and business continuity?
Our infrastructure is geo-redundant across multiple availability zones and regions. Automatic failover happens within seconds if a data center goes offline. We support customer-defined business continuity plans including failover to PSTN, mobile apps, or alternate sites. We conduct DR testing annually and can participate in your DR drills.
What does enterprise pricing look like?
Enterprise pricing is custom based on user count, usage patterns, required integrations, and SLA terms. We offer multi-year commit discounts, volume pricing tiers, and flexible billing terms (monthly, quarterly, or annual). Your account team will work with you to structure pricing that fits your budgeting and procurement requirements.
Do you have local partners who can manage the deployment?
Yes. Our authorized channel partners — MSPs and ITSPs — can handle on-site hardware deployment, network configuration, phased rollout management, and ongoing managed support for enterprise deployments. They serve as an embedded local support layer alongside your internal IT team. Find a partner near you at sipstack.com/partners/find.
Get Started
Ready to discuss your enterprise requirements?
Contact our enterprise sales team for a custom demo, security review, and pricing tailored to your organization.
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