Enterprise-Grade Security Controls
TLS-encrypted web, app and API traffic, recordings encrypted at rest, role-based access, and audit logs of administrative changes.
Enterprise
Mission-critical communications infrastructure at scale
Enterprise-grade security, compliance, SLAs, and dedicated support for organizations that can't afford downtime or compromise.
The challenge
Enterprise requirements demand enterprise solutions
Large organizations need more than just features - they need security, compliance, reliability, and support to match their scale.
Compliance & Security Risks
Healthcare, finance, and regulated industries can't afford data breaches or compliance failures. Your current vendor's security posture and certifications may not meet your standards.
Downtime Means Lost Revenue
For your contact center or sales organization, phone system downtime means immediate revenue loss and customer dissatisfaction. You need guaranteed uptime and rapid incident response.
Legacy Infrastructure
On-premise PBX hardware is aging out. You need to move to the cloud, but your requirements around data sovereignty, failover, and integration complexity make migration risky.
The solution
Built to enterprise standards from the ground up
Security, compliance, reliability, and scale for organizations with no margin for error.
Geo-Redundant Infrastructure
Geo-redundant data centers with automatic failover and 24/7/365 NOC monitoring. SLA terms with financial credits are documented in our Service Level Agreement; enterprise customers can negotiate custom targets.
Dedicated Support & Success
Named technical account manager, customer success manager, and solution architect. Direct engineering escalation, custom SLA terms, and white-glove onboarding.
Data Residency & Privacy
Media storage follows your billing region (Canada or US), with regional SIP clusters in both countries. Our privacy policy lists every data flow that crosses the Canada–US border.
Enterprise Integration Platform
Pre-built connectors for enterprise systems: Salesforce, SAP, Oracle, Microsoft Dynamics, ServiceNow, Genesys. Custom integrations via REST APIs and webhooks.
Scale & Coverage
Local and toll-free numbers across the US and Canada, number porting, and international outbound calling. Add seats and locations as you grow.
Use Cases for Enterprise Organizations
Enterprise Contact Centers
Mission-critical customer engagement
Your contact center handles hundreds or thousands of agents across multiple sites and time zones. Downtime is not an option. You need advanced ACD, workforce management integration, quality monitoring, and the reliability to support your customer commitments.
Key Benefits:
- Enterprise ACD with skills-based routing and priority queuing
- Real-time and historical reporting with custom dashboards
- Integration with WFM platforms (NICE, Verint, Calabrio)
- Call recording with long-term retention and e-discovery
- Uptime SLA with service credits for outages
Regulated Industries
Compliance-first communications
Healthcare, financial services, and government organizations have strict requirements around data security, retention, and auditability. You need a vendor who understands compliance isn't optional.
Key Benefits:
- Call recording and voicemail kept in regional storage (Canada or US), encrypted at rest
- Encrypted signaling and media for Pulse app calls (WSS + DTLS-SRTP)
- Audit logs of all system changes and administrative actions
- Security documentation available on request
- Data residency controls to meet regulatory requirements
Global Enterprises
Unified communications across continents
Your organization operates in 20+ countries with regional headquarters, remote offices, and distributed teams. You need one unified communications platform that works everywhere with local support.
Key Benefits:
- US and Canadian local and toll-free numbers, plus international outbound calling
- Regional data centers for compliance and latency optimization
- Multi-language support in the admin portal and end-user apps
- Follow-the-sun support with regional support teams
- Global SIP trunking and carrier-grade voice quality
Products and plans
What you’ll use
Nova and Flare are the paid products. Aura AI, SARA, Switchboard and Pulse are included with every plan.
Products used
- Nova PBXFrom $19/user/mo
Your cloud phone system: numbers, extensions, call routing, voicemail and recording.
Learn about Nova PBX - Aura AIIncluded
AI voice agents that answer calls, plus transcripts, summaries and sentiment on your calls.
Learn about Aura AI - Flare SMSFrom $49/mo
Business texting from your numbers: two-way SMS and MMS in one inbox, with templates and auto-responders.
Learn about Flare SMS
Recommended plan
Nova Ultra or Enterprise. Volume or negotiated Enterprise pricing, quoted on seat count, term and prepay.
- Startups: Nova Core or Nova Pro
- Small business: Nova Pro
- Mid-market: Nova Pro or Nova Ultra · book a demo for volume pricing
- Enterprise: Nova Ultra or Enterprise
14-day trial on Nova Pro and Flare Pro. Card required; billing starts after day 14 unless you cancel.
Common questions from enterprise buyers
What does your enterprise onboarding process look like?
Enterprise deployments start with a discovery workshop to understand your requirements, integrations, and success criteria. We assign a dedicated solution architect and project manager. Typical timeline is 60-90 days for large deployments, including pilot testing, phased rollout, training, and hypercare post-launch support.
Can you meet our security and compliance requirements?
Our infrastructure follows security best practices. A Data Processing Agreement (DPA) is available for GDPR. We can provide security questionnaires, documentation, and participate in vendor security reviews. Our security team can discuss your specific requirements including penetration testing, vulnerability scanning, and incident response procedures.
What kind of SLA do you offer?
Our published SLA is 99.95% uptime, with custom targets available for mission-critical deployments. The SLA provides service credits for downtime. Support response target (a target, not an SLA commitment): Core 24 h / Pro 12 h / Ultra 4 h. We can customize SLAs based on your specific requirements.
How do you handle disaster recovery and business continuity?
Our infrastructure is geo-redundant across multiple availability zones and regions. Automatic failover happens within seconds if a data center goes offline. We support customer-defined business continuity plans including failover to PSTN, mobile apps, or alternate sites. We conduct DR testing annually and can participate in your DR drills.
What does enterprise pricing look like?
Enterprise pricing is custom based on user count, usage patterns, required integrations, and SLA terms. We offer multi-year commit discounts, volume pricing tiers, and flexible billing terms (monthly, quarterly, or annual). Your account team will work with you to structure pricing that fits your budgeting and procurement requirements.
Do you have local partners who can manage the deployment?
Yes. Our authorized channel partners — MSPs and ITSPs — can handle on-site hardware deployment, network configuration, phased rollout management, and ongoing managed support for enterprise deployments. They serve as an embedded local support layer alongside your internal IT team. Find a partner near you at sipstack.com/partners/find.
Get started
Ready to discuss your enterprise requirements?
Book a demo with our team for a custom walkthrough, security review, and pricing tailored to your organization.