Texting Campaigns by Building
Flare SMS sends a campaign to a contact list, such as one building or your whole portfolio, for water shutoffs, parking notices, inspections and move-in reminders. Messages go only to residents who opted in.
Property management
Reach every resident in every building
Flare SMS campaigns and a shared reply inbox, Aura AI after-hours answering and Nova PBX call queues for property managers running many buildings, all on the SIPSTACK platform.
The challenge
Many buildings, one front office
Residents call and text one team about everything, at every hour, and notices have to reach the right building.
One Office Line, Hundreds of Units
Residents, owners and vendors all call the same number, and the person who answers is rarely the one who can help.
After-Hours Calls
A leak at 11 PM cannot wait until morning, but most after-hours calls can. Without a way to tell them apart, your on-call staff hear every one.
Notices Residents Never See
Paper notices and email go unread when you need residents to know about a water shutoff, a parking change or a move-in date.
The solution
Built for property managers
Texting at portfolio scale, after-hours answering and call routing on one platform.
A Shared Inbox for Replies
Residents text back, and the conversation lands in a two-way Flare SMS inbox your team works from, instead of on one person’s phone.
Auto-Responders
Flare auto-responders answer common texts at any hour, such as office hours or how to submit a maintenance request.
Signup Forms for Consent
Residents opt in through a Flare signup form, so every list is built from people who asked to hear from you.
After-Hours Answering
An Aura AI voice agent answers after-hours calls, takes the resident’s unit and the problem, and hands urgent ones, like a leak, to your on-call team.
Queues for Leasing, Maintenance and Accounts
Nova PBX call queues and ring groups route each caller to the right team, from one main number or a number for each property.
Pulse for Staff on Site
Property managers and superintendents call and text from the business number on their own phones with Pulse, so residents never get a personal cell number.
Also included
Shared voicemail and reporting, included
Group mailboxes
Shared voicemail boxes for a team, such as reception, billing or the on-call desk. They do not use a seat, and voicemail transcription is free on every plan.
Nova Core 2, Pro 5, Ultra 15 group mailboxes, plus 1 more for every 10 seats.
Executive Report
A daily, weekly and monthly call-performance report in Switchboard: answer rates, missed callers and calls by number. It can also arrive as a scheduled email, sent only to the people allowed to see reports.
Nova Pro and Ultra. An admin turns on the scheduled email.
How property managers use SIPSTACK
Multi-Building Residential Portfolios
Dozens of buildings, one platform
Your company manages rental buildings across several cities. Each building has its own residents, superintendent and notices, but your team works from one office.
Key Benefits:
- A contact list per building, so a notice reaches only the residents it affects
- One shared Flare SMS inbox for every reply
- Aura AI covers the phones overnight and on weekends
- Executive Report shows answer rates and missed callers by number (Nova Pro and Ultra)
Condominium and HOA Management Firms
Keep owners and boards informed
You manage condominium corporations and associations for several boards. Owners want answers, and boards want notices to go out on time.
Key Benefits:
- Signup forms build each community’s list from owners who opted in
- Campaigns for meeting reminders, maintenance windows and amenity closures
- Auto-responders answer common questions at any hour
Commercial Property Managers
Tenants, vendors and owners on one system
Your firm manages office and retail properties. Tenant service requests, vendor calls and owner questions all need to reach the right person quickly.
Key Benefits:
- Queues route tenant, vendor and owner calls to the right team
- Pulse keeps property managers on the business number between sites
- Call recording for service disputes, with access limited to the roles you choose
Products and plans
What you’ll use
Nova and Flare are the paid products. Aura AI, SARA, Switchboard and Pulse are included with every plan.
Products used
- Flare SMSFrom $49/mo
Business texting from your numbers: two-way SMS and MMS in one inbox, with templates and auto-responders.
Learn about Flare SMS - Aura AIIncluded
AI voice agents that answer calls, plus transcripts, summaries and sentiment on your calls.
Learn about Aura AI - Nova PBXFrom $19/user/mo
Your cloud phone system: numbers, extensions, call routing, voicemail and recording.
Learn about Nova PBX
Which plan fits your team?
Pick by company size. Every plan includes Aura AI and SARA.
- Startups: Nova Core or Nova Pro
- Small business: Nova Pro
- Mid-market: Nova Pro or Nova Ultra · book a demo for volume pricing
- Enterprise: Nova Ultra or Enterprise · book a demo for volume pricing
14-day trial on Nova Pro and Flare Pro. Card required; billing starts after day 14 unless you cancel.
Common questions about property management communications
Can we text every resident in a building?
Yes, as long as they have agreed to receive texts from you. Flare SMS sends campaigns to contact lists you build, for example one per building, and Flare signup forms help you collect that consent. Residents can reply STOP to opt out. US numbers that send to US residents need a registered 10DLC campaign, which you register from Switchboard.
What does Aura AI do after hours?
An Aura AI voice agent answers the calls you send to it, such as everything after 6 PM. It asks for the caller’s name, unit and problem, answers common questions, and hands urgent calls to your on-call team.
Can each property have its own phone number?
Yes. Each number can ring its own queue, ring group or Aura AI voice agent, or several numbers can share one team. Executive Report on Nova Pro and Ultra breaks incoming calls down by number.
Does SIPSTACK integrate with our property management software?
SIPSTACK does not include a native connector for property management software. You or your vendor can connect it through the SIPSTACK API and webhooks, for example to send call and text events to your system or keep resident contact lists in sync.
Do our superintendents need a separate work phone?
No. Pulse puts the business number on iOS and Android phones and on desktop, so staff can call and text residents from the business line on the phone they already carry.
Get started
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