Integrated Dialer & Softphone
Make and receive calls directly from your browser. WebRTC softphone with HD voice, call controls, and do-not-disturb. No desk phone required.
Unified Communications
One dashboard. Every conversation.
Manage voice, messaging, AI agents, and PBX settings from a single interface. No more juggling logins—your entire phone system in one place.
99.95%Core Platform Uptime SLA
Sec Avg. Setup Time
100%In-Region AI Processing
InstantAI Assistance
Sound Familiar?
Communication chaos is killing productivity
Most teams waste hours every week switching between disconnected tools.
Tab-Switching Chaos
You juggle separate apps for PBX admin, messaging, CRM, and analytics. Critical context is lost switching between tools. What was that customer's issue again?
Missed Calls Without Context
A call comes in, but you don't know who they are or why they're calling. No CRM popup. No previous conversation history. You're starting from zero every time.
Managing Multiple Products Separately
Your PBX settings live in one portal. Flare messaging in another. AI agents somewhere else. Three logins, three UIs, three sources of truth.
No Team Visibility
Who's on a call? Who's available? Who handled that last customer escalation? You lack real-time visibility across your communication channels.
Features
Everything you need in one interface
Dialer, messaging, presence, analytics, and PBX management—no tab-switching required.
Real-Time Extension Status
Busy Lamp Field (BLF) presence for every extension. See who is available, on a call, or in DND—before you transfer. Speed dials with live status.
Click-to-Call from Anywhere
Browser extension highlights phone numbers on any webpage. One click to initiate calls through your PBX. Works with CRM, ticketing systems, and email.
CRM Context on Every Call
Incoming calls trigger automatic CRM popups with customer history, open tickets, and recent interactions. No more asking "have you called before?"
Unified Messaging Inbox
SMS/MMS from your DIDs and Flare campaigns in one thread. Send and receive messages without switching apps. Full conversation history with delivery receipts.
Call Management Dashboard
Real-time CDR (call detail records), live call monitoring, and recording playback. Queue stats, agent performance, and call analytics—all in one view.
Visual Voicemail with Transcription
AI-transcribed voicemails in your inbox. Read messages instead of listening. Search transcripts, filter by priority, and respond via text or callback.
$0 today, cancel anytime. Includes softphone and messaging.
Why Switchboard
Built for the way teams actually work
While competitors force you to juggle separate tools, Switchboard unifies your entire communication stack—voice, messaging, AI, and analytics—in one powerful dashboard.
One Login for Everything
PBX management, Flare messaging, AI Agents, SARA ticketing—all under one roof. Single sign-on across the entire platform. No more password spreadsheets.
AI-First Platform
SARA chat assistant built into every screen. AI voice agents appear in your call queue. Sentiment analysis on messages. Intelligence embedded everywhere.
Regional Data Sovereignty
Data stays in your jurisdiction. Canadian entities on Canadian servers, US entities on US servers. Full PIPEDA and state privacy law compliance.
Role-Based Access Control
Granular permissions per user. Agents see calls and messages. Managers get analytics and recordings. Admins control PBX settings. Multi-organization support for MSPs.
Access Anywhere
Desktop, mobile, or browser extension
Web Dashboard (Primary Interface)
Full-featured portal accessible from any browser. Manage PBX settings, handle calls, send messages, review analytics—desktop or laptop, anytime.
Mobile-Responsive Design
Optimized touch interface for tablets and phones. Take calls on mobile, respond to messages, check team status. Your office in your pocket.
Browser Extension (Click-to-Call)
Chrome/Firefox extension for click-to-call from any webpage. Hover over phone numbers to initiate calls. Integrates with webmail, CRM, and help desks.
Switchboard Preview
Your team's unified communications hub
Call logs, softphone dialer, messaging, and contacts—all in one sleek interface. No desk phone required.
switchboard.sipstack.com
Alex M.
Available
Recent Calls
24 calls today
🔔
🔍
Name
Number
Duration
Time
Status
Sarah Johnson
+1 415 555-0123
4:32
2m ago
completed
Mike Chen
+1 212 555-0456
2:15
18m ago
completed
Emma Davis
+1 310 555-0789
0:45
1h ago
missed
Robert Taylor
+1 617 555-0234
6:18
2h ago
completed
Lisa Anderson
+1 206 555-0567
3:42
3h ago
completed
Softphone
+1 415 555-0123
Ready to dial
Browser-Based Softphone
Make and receive calls directly in your browser. No desk phone, no app install, no headaches.
Call Logs & History
Every call logged automatically with recordings, transcripts, and sentiment analysis.
Team Collaboration
See who is available, transfer calls, leave notes, and work as one unified team.
Integrations
Your entire platform, connected
Switchboard brings together Nova PBX, Flare, AI Agents, SARA, and third-party tools—all in one place.
Nova PBX
Direct integration with Nova for extension management, call routing, IVR configuration, and trunk settings. Real-time sync of PBX state.
Flare Messaging
Unified inbox for SMS/MMS from DIDs and Flare campaigns. Send individual messages or trigger bulk campaigns—all from one interface.
AI Agents
Monitor and manage your conversational AI agents. View agent interactions, adjust skill settings, and analyze automation success rates.
SARA Support Automation
Access SARA ticketing directly from Switchboard. Chat with SARA for instant answers. Review AI-generated responses before they send.
API & Webhooks
RESTful API for custom integrations. Real-time webhooks for call events, message delivery, and agent status changes. Full OpenAPI documentation.
Third-Party CRM (Ultra Tier)
Salesforce, HubSpot, Zoho CRM integration. Automatic screen-pop on inbound calls. Click-to-dial from CRM contacts. Bi-directional contact sync.
Browser Click-to-Call Extension
Detect phone numbers on any webpage and initiate calls through your PBX. Works with Gmail, LinkedIn, ticketing systems, and internal tools.
Included with all Nova PBX plans. Add Flare and AI for full platform.
Getting Started
Live in 3 steps. Unified from day one.
Most teams are fully operational within 24 hours.
1
Subscribe to a Plan
Choose the tier that matches your needs. Switchboard is included with all Nova PBX plans. Add Flare, AI Agents, or SARA as needed.
2
Log In to the Portal
Access Switchboard from any browser. Configure your PBX extensions, set up call routing, connect your Flare campaigns, and invite team members.
3
Manage Everything from One Place
Make calls, send messages, review analytics, and configure settings—all from a single dashboard. No more tab-switching or multiple logins.
FAQ
Frequently asked questions
What is Switchboard?
Switchboard is the unified communications dashboard for the SIPSTACK platform. It's both your PBX admin portal AND your daily communications tool. Manage extensions, handle calls via WebRTC softphone, send SMS/MMS through Flare, monitor AI Agents, and access SARA support automation—all from one interface. Think of it as mission control for your entire business phone system.
Is Switchboard a standalone product or an add-on?
Switchboard is included with all Nova PBX subscriptions at no extra cost. It's the web portal where you configure your PBX, manage users, and access call logs. The softphone, messaging, and advanced integrations are included in your plan tier. You can add Flare (business messaging), AI Agents (conversational AI), or SARA (support automation) to unlock those features in Switchboard.
Does Switchboard support WebRTC calling (softphone)?
Yes. Switchboard includes a full WebRTC softphone—make and receive calls directly from your browser without a desk phone. Works on Chrome, Firefox, Edge, and Safari (desktop and mobile). Supports HD voice, call transfer, hold, mute, and DND. You can use Switchboard as your primary phone interface or alongside traditional desk phones.
What plans include Switchboard?
All Nova PBX plans include Switchboard access. Basic tier: PBX management, softphone, call logs, voicemail. Standard tier adds: real-time analytics, call recording playback, BLF presence. Professional tier adds: CRM integration, advanced call routing, queue management. Ultra tier adds: third-party CRM connectors (Salesforce, HubSpot), custom API access, and priority support.
Is there a mobile app?
Switchboard is fully mobile-responsive—access from any smartphone or tablet browser. For a native mobile experience with push notifications and background calling, use the Pulse app (available on iOS and Android). Both interfaces share the same data and sync in real time.
Does Switchboard support multi-organization management?
Yes. MSPs and resellers can manage multiple customer organizations from one Switchboard account. Each organization has isolated PBX settings, users, and billing. Switch between orgs with one click. Role-based permissions ensure MSP admins see everything while customer admins only see their own organization. Available on Professional and Ultra tiers.
What PBX features can I manage in Switchboard?
Switchboard provides full PBX administration: extension management, call routing rules, IVR/auto-attendant configuration, ring groups, call queues, time conditions, voicemail settings, trunk management, dial plans, and emergency calling. Real-time CDR with filtering and export. Call recording playback with transcription. Everything you need to run your phone system—no separate admin portal required.
Get Started
Stop juggling tools. Start working smarter.
14-day free trial. Full Switchboard access. $0 today. Cancel anytime.
$0 today — cancel anytime
14-Day free trial