What it does
SMS becomes a first-class Intercom channel: inbound messages route to the Intercom inbox, agent replies send out through Flare, and SARA can read or write Intercom conversations through an external skill. Currently in private beta.
Coming soonHelpdesk & Support
Intercom
Flare SMS as an Intercom channel; SARA pulls conversation history into voice flows.
How it integrates
- Custom Intercom Conversation Channel via the Messenger API.
- Flare inbound webhook → Intercom Conversations API (create / append).
- Aura external skill — SARA reads Intercom conversation history via REST API.
- OAuth 2.0 for Intercom Workspace authorization.
Example use cases
Use case 1
Customer texts in → Intercom inbox row appears alongside web chats.
Use case 2
Agent replies in Intercom → outbound SMS sent through Flare.
Use case 3
Intercom Workflows step: send SMS when a chat goes unanswered for X minutes.
Use case 4
SARA reads the last 5 Intercom messages aloud during a voice escalation.
Setup
Coming soon
Intercom is in private beta. Register interest below and we will whitelist your account.
More helpdesk & support integrations
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Zendesk
Inbound SMS creates tickets, call events update the timeline, SARA ticket-status skill.
NovaFlareAura
Coming soon
Freshdesk
Inbound call/SMS auto-creates tickets with voicemail transcription attached as a note.
NovaFlare
Roadmap
ServiceNow
Enterprise ITSM: call-event webhook → incident, plus SARA incident-status skill.
NovaAura
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