Enterprise ITSM: call events open incidents, SARA reports their status.
For ServiceNow shops, Nova call.end webhooks will be able to open Incidents on the matched caller's CMDB record. SARA will be able to look up incident status by INC number through an external skill — perfect for "where is my ticket?" deflection at the IVR.
Inbound call to IT helpdesk → ServiceNow Incident auto-created with caller as Caller_ID.
IVR self-service: "your incident INC0012345 is now In Progress, assigned to Network team."
Slack alert when a Nova-sourced Incident sits unassigned > 10 minutes.
Bulk-import ServiceNow Users as Flare contacts for major-incident broadcast SMS.
ServiceNow is in private beta. Register interest below and we will whitelist your account.
Inbound SMS creates tickets, call events update the timeline, SARA ticket-status skill.
Inbound call/SMS auto-creates tickets with voicemail transcription attached as a note.
Flare SMS as an Intercom channel; SARA pulls conversation history and sends from Workflows.
Book a demo for a guided ServiceNow onboarding, or jump into Switchboard and connect it yourself.
