What it does
Calls placed and received through Nova will be auto-logged to the matched Freshsales Contact with a clickable recording link. SMS sent through Flare will appear as Activities on the Contact / Lead, complete with delivery status.
RoadmapCRM
Freshsales
Auto-logged Nova calls and Flare SMS inside the Freshsales contact timeline.
How it integrates
- Freshworks Marketplace app with OAuth 2.0.
- Nova CDR webhook → Freshsales Activity (Phone Call).
- Flare webhook on SMS delivery → Freshsales Activity (SMS).
- Contact match via E.164 phone-number lookup.
Example use cases
Use case 1
Send an SMS to a Lead directly from the Freshsales record view.
Use case 2
Auto-log every call with recording link to the Contact activity feed.
Use case 3
Trigger SMS from Freshsales Sales Sequences as a step.
Use case 4
Push Freshsales contacts into Flare SMS campaign lists.
Setup
Roadmap
Freshsales is on the SIPSTACK roadmap. The mechanism above describes the planned connection — register interest below and we will reach out when the connector enters private beta.
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Contact sync, call logging, screen-pop via the Switchboard Connect app.
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Deal-linked call logging and SMS follow-ups triggered by pipeline stage.
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