LiveCollaboration

Google Workspace

Contacts sync for caller ID, Calendar-aware routing, and Gmail SMS threads.

What it does

Pull your shared Google Contacts directory into Nova so inbound caller ID surfaces the right name even for non-CRM contacts. Calendar busy/free signals can deflect calls to voicemail during meetings, and Flare SMS threads can land in Gmail as a unified inbox view.

How it integrates

Google People API for shared and personal contact sync (read-only).
Google Calendar Free/Busy API for "do-not-disturb during meetings" call routing.
Gmail API send/receive for SMS-as-email (Flare ↔ Gmail bridge).
OAuth 2.0 with service account or per-user delegation for domain-wide setup.

Example use cases

Use case 1

Inbound call → caller ID shows the Google Contact name (not just the number).

Use case 2

During a Calendar meeting, route calls straight to voicemail with a custom greeting.

Use case 3

Reply to a Flare SMS thread from Gmail (the SMS body lands in inbox; replies send out).

Use case 4

Sync the company directory automatically into Nova's phonebook for all users.

Setup

In Google Workspace Admin Console, authorize the SIPSTACK OAuth client (domain-wide).
In Switchboard → Integrations → Google Workspace, scope which APIs to enable.
Map Nova users to Google email addresses for per-user calendar awareness.
Optional: enable SMS-as-email — pick the Flare numbers that bridge to Gmail.

More collaboration integrations

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Roadmap

Microsoft Teams

Missed-call alerts, voicemail transcripts, and queue wait-time notifications posted to Teams channels.

Nova

Live

Slack

Missed call / voicemail alerts, SMS delivery status, and queue wait-time alerts in channels.

NovaFlare

Coming soon

Zoom

Click-to-call from the Zoom client and one-tap transfer to Zoom Meetings.

Nova

Ready to connect

Plug Google Workspace into SIPSTACK today.

Talk to sales for a guided Google Workspace onboarding, or jump into Switchboard and connect it yourself.

Talk to sales

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