What it does
Wire any Nova or Flare event into Slack with an Incoming Webhook — missed calls, voicemail transcripts, SMS delivery failures, queue wait-time thresholds. Channel selection per event type, with mentions for on-call escalation.
LiveCollaboration
Slack
Missed call alerts, voicemail transcripts, SMS status, and queue wait-time pings in Slack.
How it integrates
- Slack Incoming Webhooks per channel — configured in Switchboard → Integrations → Slack.
- Nova webhook fan-out: call.missed, voicemail.transcribed, queue.wait_alert.
- Flare webhook fan-out: sms.delivered, sms.failed, campaign.completed.
- Optional Slack Slash Command "/sms <number> <message>" via Flare REST API.
Example use cases
Use case 1
Channel notification with caller ID and recording link when a queue call is missed.
Use case 2
Voicemail dropped to the support line → transcript posted to #support with audio attachment.
Use case 3
Alert #ops when SMS delivery rate drops below 95% in a 5-minute window.
Use case 4
Slash command in #sales — `/sms +14165551212 reminder: meeting at 2pm`.
Setup
- In Slack, install the SIPSTACK app or create an Incoming Webhook per channel.
- In Switchboard → Integrations → Slack, paste the webhook URLs and pick events per channel.
- Optional: install the Flare Slack app for the `/sms` slash command (requires Flare admin).
- Configure event filters (queue ID, severity, business hours).
More collaboration integrations
View all →
Microsoft Teams
Missed-call alerts, voicemail transcripts, and queue wait-time notifications posted to Teams channels.
Nova
Google Workspace
Contacts sync for caller ID, Calendar-aware routing, and Gmail SMS thread enrichment.
NovaFlare
Zoom
Click-to-call from the Zoom client and one-tap transfer to Zoom Meetings.
Nova
Ready to connect
Plug Slack into SIPSTACK today.
Talk to sales for a guided Slack onboarding, or jump into Switchboard and connect it yourself.