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Microsoft Teams

Missed-call alerts, voicemail transcripts, and queue notifications in Teams channels. Available on Nova Ultra.

What it does

Wire Nova call events into Microsoft Teams with an Incoming Webhook — missed calls, voicemail transcripts, and queue wait-time thresholds post to the channels your team already works in, with channel selection per event type.

This is a notification connector, not a calling integration: Teams is not a softphone for Nova, and Nova is not the PSTN carrier behind Teams Phone. Your users keep their Nova extensions, desk phones, and Pulse apps for calling.

How it integrates

Teams Incoming Webhook per channel — configured in Switchboard → Integrations → Microsoft Teams.
Nova webhook fan-out: call.missed, voicemail.transcribed, queue.wait_alert.
Adaptive Card payloads with caller ID, duration, and a recording or voicemail link.
Event filters per channel (queue, extension, after-hours only).

Example use cases

Use case 1

Post to #support with caller ID and a recording link when a queue call is missed.

Use case 2

Drop the transcript of a voicemail left on the sales line into #sales as an Adaptive Card.

Use case 3

Alert #ops when the support queue crosses its wait-time threshold.

Use case 4

Give an on-call channel voicemail notifications outside business hours only.

Setup

In Teams, add an Incoming Webhook to the channel and copy its URL.
In Switchboard, open Integrations → Microsoft Teams and paste the URL.
Pick the events this channel should get, and optionally filter by queue or extension.
Send a test message to confirm the channel receives it.