Voicemail

Voicemail

The Voicemail tab in Calls is visual voicemail — your messages as a list you can play in any order, with automatic transcriptions you can read instead of listening.

The voicemail list

Each row shows the caller (a name if known, otherwise the number), when the message was left, and its length. A count of unread messages appears in a banner at the top of the list.

• A dot next to a message marks it unread. Unread callers’ names are shown in bold.
• Unread voicemails raise a badge on the Calls tab.
• Pull the list down to refresh it.
• Use the search bar to filter by caller name or number.

Opening vs. hearing

Tapping a message to open the player does not mark it read — Pulse only clears the unread mark once you actually play the message. Glancing at a transcript won’t drop the badge.

Play a message

Tap a message to expand it and reveal the audio player. Tap the play button to listen; tap again to pause. A progress bar shows your position and the message length so you can scrub through.

Transcriptions

Pulse automatically transcribes your voicemails, so you can read a message instead of playing it. The transcript appears in the TRANSCRIPT section of the expanded message:

• While transcription is in progress, you’ll see Transcribing….
• Once ready, the full text appears beneath the player.
• If a message couldn’t be transcribed, Pulse shows Transcription unavailable.

Transcription is included on all plans. Older messages left before transcription was enabled simply won’t show a transcript.

Delete a message

Tap the trash icon on a message and confirm to delete it. Deletion is permanent.

Your desk phone stays in step

Pulse and your desk phone share one mailbox. When you delete or play a message in Pulse, your desk phone follows:

• A deleted message is removed from the phone’s mailbox too, so *97 no longer plays it.
• A message you’ve played in Pulse is read on the phone too, so it no longer counts as new.
• The phone’s message-waiting light updates to match.

This usually happens within seconds. If the phone system can’t be reached at that moment, it catches up automatically once it can, which can take a little longer.

Related

• Call History — the calls behind your voicemails.
• Incoming Calls — declining a call can send the caller to voicemail.
• Voicemail Settings — set up your greeting, PIN, and voicemail-to-email in Switchboard.