Get an Aura call with transcript

GET

/api/v2/aura/calls/{id}

curl --request GET \
  --url https://api.sipstack.com/api/v2/aura/calls/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0 \
  --header 'x-api-key: <x-api-key>'

import requests

url = "https://api.sipstack.com/api/v2/aura/calls/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0"

headers = {"x-api-key": "<x-api-key>"}

response = requests.get(url, headers=headers)

print(response.json())

const url = 'https://api.sipstack.com/api/v2/aura/calls/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0';
const options = {method: 'GET', headers: {'x-api-key': '<x-api-key>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

import axios from 'axios';

const options = {
  method: 'GET',
  url: 'https://api.sipstack.com/api/v2/aura/calls/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0',
  headers: {'x-api-key': '<x-api-key>'}
};

try {
  const { data } = await axios.request(options);
  console.log(data);
} catch (error) {
  console.error(error);
}

Returns one agent call by UUID with its post-call summary, outcome, sentiment, extracted fields, and the ordered per-turn transcript. Requires aura:read. 404 when absent or cross-org.

Authorizations

apiKeyAuth

Parameters

Path Parameters

required

string format: uuid

Responses

200

The agent call with transcript.

application/json

object

success

boolean

data

A single Aura call with its post-call analysis and ordered per-turn transcript.

object

string format: uuid

call_id

string

agent_id

string

nullable

agent_name

string

nullable

direction

string

Allowed values: inbound outbound

src

string

dst

string

call_date

string format: date-time

billsec

integer

created_at

string format: date-time

outcome

string

nullable

sentiment

string

nullable

sentiment_description

string

nullable

summary

string

nullable

transfer_target

string

nullable

turn_count

integer

nullable

topics

Array<string>

nullable

keywords

Array<string>

nullable

extracted_fields

Structured fields the agent collected during the call.

object

key

additional properties

any

collected_vars

object

key

additional properties

any

transcript

Ordered per-turn transcript.

Array<object>

object

turn

integer

role

Who spoke this turn (e.g. agent, user).

string

text

string

nullable

string format: date-time

Examples

call

An agent call with transcript

{
  "success": true,
  "data": {
    "id": "c4a2e6d8-1b3f-4c5a-8e7d-9f0a1b2c3d4e",
    "call_id": "1765432200.5190",
    "agent_id": "d5b3f7e9-2c4a-4d6b-9f8e-0a1b2c3d4e5f",
    "agent_name": "Support Agent",
    "direction": "inbound",
    "src": "+14165550100",
    "dst": "+16473001234",
    "call_date": "2026-01-15T16:05:00.000Z",
    "billsec": 128,
    "created_at": "2026-01-15T16:07:08.000Z",
    "outcome": "resolved",
    "sentiment": "positive",
    "sentiment_description": "Caller was mildly concerned at first but satisfied by the end of the call.",
    "summary": "Caller asked about a charge on their latest invoice; agent explained the proration and confirmed no action was needed.",
    "transfer_target": null,
    "turn_count": 6,
    "topics": [
      "billing",
      "invoice"
    ],
    "keywords": [
      "invoice",
      "proration",
      "charge"
    ],
    "extracted_fields": {
      "account_number": "AC-40912",
      "invoice_id": "inv_2026_01"
    },
    "collected_vars": {
      "verified_identity": true
    },
    "transcript": [
      {
        "turn": 1,
        "role": "agent",
        "text": "Thanks for calling Acme. How can I help you today?",
        "at": "2026-01-15T16:05:02.000Z"
      },
      {
        "turn": 2,
        "role": "user",
        "text": "I have a question about a charge on my invoice.",
        "at": "2026-01-15T16:05:09.000Z"
      }
    ]
  }
}

401

Missing or invalid API key.

application/json

Inline error shape used by the messaging API and management endpoints.

object

success

boolean

error

string

Example

{
  "success": false,
  "error": "Recipient phone number (to) is required"
}

404

Call not found in your organization.

application/json

Inline error shape used by the messaging API and management endpoints.

object

success

boolean

error

string

Example

{
  "success": false,
  "error": "Recipient phone number (to) is required"
}