Managing Users

Managing Users

The Users page is the sign-in roster for your organization — every person who can authenticate to SIPSTACK. From here you handle the whole lifecycle: invite, deactivate/reactivate, reset passwords, and delete. Navigate via the sidebar: Account → Users.

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Screenshot

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Roles

Every user has one of two roles:

Role	Capabilities
Owner	Full administrative control — billing, subscriptions, user management, and all organization settings. Owners bypass permission-group checks entirely. An organization always has at least one owner.
User	Default role. Can sign in and use the products they’ve been granted access to. Gated actions (billing, settings, user management, recordings, …) require a permission group that grants them.

In the table, a filled gold shield marks an Owner; an outline shield marks a User.

Note

Roles are coarse-grained. For fine-grained control over what a User can see and do, assign a permission group — see Permission Groups.

The collapsible Role permissions reference panel above the table summarizes exactly what each role can do without leaving the page.

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Seat usage

The cards at the top show seat consumption per subscription (e.g. Flare SMS Ultra — 2 / 5 seats). Assigning a user to a subscription consumes a seat; deactivating or deleting the user frees it. When a subscription is at capacity you can’t assign more users until you add seats or unassign someone.

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The users table

Column	Meaning
User	Name, email, and avatar initials. Click the row to open the user’s detail page.
Role	Owner or User.
Group	The permission group(s) assigned to the user — blank for users with no group (role defaults only).
Services	Subscriptions this user can access.
Status	Active (can sign in) or Suspended (cannot sign in; data preserved).
Last login	Last successful authentication. “Never” means they haven’t signed in yet.

Filter by Role and Status from the toolbar; active filters appear as removable chips. The search box matches name or email.

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Inviting a user

1. Click Invite user in the top-right.
2. Enter their email, optional first/last name, and a role.
3. Set an initial password. Passwords must be at least 12 characters and include an uppercase letter, a lowercase letter, a number, and a special character.
4. Leave Active immediately on (default) unless you want to review before enabling sign-in.
5. Click Create user — you land on the new user’s detail page to fine-tune access.

The new user signs in with the email + password you set; share the password with them through a secure channel. They are automatically granted access to all of your active subscriptions — adjust on their detail page if that’s too broad.

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Per-row actions

The ⋯ menu on each row:

Action	Behavior
Manage	Opens the user’s detail page.
Reset password	Set a new password for the user (same 12-character strength rules). They receive an email notification and must change the password on their next sign-in.
Delete user	Removes the user’s access. Type their email address to confirm. You cannot delete yourself.

Caution

Deleting a user revokes their access and frees their seats, but billing and audit history are retained — the row remains visible with a Suspended status. To restore access later, re-activate them instead of re-inviting.

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Bulk actions

Select multiple rows with the checkboxes to reveal bulk actions:

• Activate — re-activates every suspended user in the selection.
• Deactivate — suspends every active user in the selection. Your own account is always skipped.
• Delete — deletes the selected users after a confirmation dialog. Owners and your own account are excluded from bulk delete; handle those individually.

If a bulk operation partially fails, a warning toast reports the exact counts — nothing is left silently half-applied.

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Common questions

Why can’t I deactivate or delete myself? Self-lockout protection. Ask another owner to do it.

A user shows “Never” for Last login but I know they signed in. The column tracks successful password sign-ins only; some authentication paths don’t update it.

What happens to a suspended user’s phone extension? The extension stays assigned, but the user can’t sign in to Pulse or Switchboard. Re-activate to restore access, or reassign the extension under Nova PBX → Extensions.