Suspended Accounts

Suspended Accounts

If your organization’s account has been suspended, you are redirected to the Account unavailable page when you try to sign in to Switchboard. This page explains why service is interrupted and how to get it restored.

What You May See

Title	Meaning
Account suspended	Service is partially suspended — inbound calls are temporarily disabled. Settling your balance restores service.
Account locked	Service is fully suspended after extended non-payment. Contact billing to restore your account.
Account unavailable	There is an issue with your organization account that requires the billing team.

When details are available, the page also shows your organization name, the date the suspension started, and the reason:

• Non-payment — an outstanding balance was not settled after the dunning notices.
• Fraud — suspicious activity was detected on the account.
• Abuse — violation of the Acceptable Use Policy.
• Administrative — a manual hold placed by the SIPSTACK team.

How to Restore Access

1. Click Contact billing on the page — it opens an email to the billing team with your organization pre-filled in the subject line (or write directly to billing@sipstack.com).
2. For non-payment suspensions, settling the outstanding balance is usually all that’s needed. Billing can take payment and confirm restoration timing.
3. For fraud, abuse, or administrative holds, the billing team will explain what triggered the hold and what is required to lift it.

Note

Suspension applies to your organization, not just your user. Other users in your organization see the same page, and services such as inbound calling may be affected until the account is restored.

Tip

Avoid non-payment suspensions by keeping a valid card on file. Before suspending, SIPSTACK sends dunning reminder emails to the billing contact — make sure those aren’t going to an unmonitored mailbox.

Frequently Asked Questions

Is my data deleted when the account is suspended? No. Suspension interrupts service but does not delete your configuration, numbers, or message history. Restoring the account restores service as it was.

Can I still sign in? Sign-in is redirected to the Account unavailable page while the suspension is active. Use Contact billing from that page to resolve it.

How long does restoration take? For settled non-payment suspensions, service is typically restored promptly after payment confirmation. The billing team will confirm the exact timing.