Subscription Details

Subscription Details

Click View details on any card on the Subscriptions page to open that subscription’s detail view: plan terms, current-period usage, add-ons, and the users assigned to its seats. Three tabs — Overview, Usage, and Add-ons — are deep-linkable via URL hash (#usage, #addons).

Overview

Plan

Row	Meaning
Plan	The tier you’re on (for example “Nova Pro”).
Billing	Unit price, cadence, and billing currency — $30.00/seat · monthly · CAD for per-seat plans, $199.00/mo · USD for flat plans.
Next bill / Trial ends	The same row relabels based on status.
Auto-renew	On renews each period; Off means the subscription ends at the next bill date.
Discount	Shown only when a discount is applied — its value, name, and expiry.

On per-seat plans, a Seats progress bar shows how many of your purchased seats are in use. Use Manage seats (top-right) to add or remove seats; changes are pro-rated.

Assigned Users

When users are assigned to this subscription’s seats, an Assigned users list shows each person’s name, email, and when they were assigned. The list is read-only here — assignments are managed from each user’s detail page (or by SIPSTACK staff) — and the section is hidden when nobody is assigned.

Pending Changes

Anything queued for the end of the billing period — a scheduled downgrade, a pending cancellation — appears under Pending changes. Each entry shows a one-line description plus the action that reverts it:

Queued change	Revert action
Plan downgrade, seat reduction, or both (from Change tier)	Keep … (e.g. “Keep Nova Pro”, “Keep current seats”, “Keep both”) — cancels the scheduled change; the subscription keeps its current plan and/or seat count and bills at the regular price.
Cancellation (from the Cancel subscription wizard)	Undo — reverts the cancellation in one click; you’ll be billed at the start of your next period.

Both actions open a confirm dialog that states exactly what will happen. Scheduled plan/seat changes appear in a highlighted Scheduled change block within the section.

Note

On a trial, the scheduled change is the plan the subscription converts to when the trial ends — cancelling it means you convert onto the plan you’re on now, at its regular price, from the trial’s end date. The confirm dialog flags this.

Usage

The Usage tab shows live current-period counters for the plan’s metered features (minutes, messages, AI tokens…), each with a used / limit readout and progress bar — or Unlimited where the plan is uncapped. The tab is disabled when the plan has no metered features.

Add-ons

The Add-ons tab lists the phone numbers billed to this subscription. Each row shows the add-on name, its quantity (for example × 3), and its monthly price in the subscription’s billing currency. Numbers your plan includes at no extra charge are marked Included in plan.

The tab is read-only. To buy more numbers, go to Account → Phone Numbers → Buy numbers — see Buying Numbers.

Actions

The top-right action area:

Action	Effect
Change tier	Switch between Core, Pro and Ultra within this product (Nova PBX can also add seats here). Upgrades pro-rate and apply immediately; downgrades schedule for the next bill date. A scheduled downgrade can be cancelled later from the Pending changes section (Keep …).
Manage seats	Per-seat plans only — add/remove seats, pro-rated.
⋯ More → Cancel subscription	Opens the cancellation wizard. It first offers a 30/60/90-day pause; if you proceed, you get a 30-day cooling-off window during which reactivating is one click.

While a cancellation is pending, the ⋯ More menu is hidden — undo the cancellation from the Pending changes section instead.

Note

Cancelling a single subscription is different from closing your whole account. For full account closure, see Cancelling Your Account.

Tip

Usage counters roll up with a delay of up to ~5 minutes after each call or message — click Reload (top-right) for the freshest numbers.