Get a call transcription

GET

/api/v2/nova/calls/{id}/transcription

curl --request GET \
  --url https://api.sipstack.com/api/v2/nova/calls/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/transcription \
  --header 'x-api-key: <x-api-key>'

import requests

url = "https://api.sipstack.com/api/v2/nova/calls/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/transcription"

headers = {"x-api-key": "<x-api-key>"}

response = requests.get(url, headers=headers)

print(response.json())

const url = 'https://api.sipstack.com/api/v2/nova/calls/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/transcription';
const options = {method: 'GET', headers: {'x-api-key': '<x-api-key>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

import axios from 'axios';

const options = {
  method: 'GET',
  url: 'https://api.sipstack.com/api/v2/nova/calls/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/transcription',
  headers: {'x-api-key': '<x-api-key>'}
};

try {
  const { data } = await axios.request(options);
  console.log(data);
} catch (error) {
  console.error(error);
}

Returns the transcript of a Nova call’s recording, plus a status you can poll while transcription is still processing. Requires calls:read.

Transcript text is entitlement-gated: data.transcript is null (and data.entitlements.transcription is false) unless your organization has bought AI transcription — the endpoint still returns 200 with the call metadata. Summary / sentiment / topics are not exposed on the public API. 404 when the call isn’t your organization’s, or when no recording was captured.

Authorizations

apiKeyAuth

Parameters

Path Parameters

required

string format: uuid

The Nova call id (UUID) from GET /api/v2/nova/calls.

Responses

200

The transcript (or metadata with transcript: null when un-entitled).

application/json

object

success

boolean

data

A call recording’s transcript. Transcript text is entitlement-gated — transcript is null (and entitlements.transcription is false) unless the organization has bought AI transcription. Higher-order AI analysis (summary / sentiment / topics) is intentionally not exposed on the public API and stays portal-only.

object

callId

The id of the call this transcript belongs to.

string format: uuid

status

AI-processing status — poll while a recording is still transcribing.

string

nullable

durationSeconds

integer

nullable

recordedAt

string format: date-time

nullable

transcript

null when the org is not entitled to transcription.

object

text

string

nullable

segments

Per-utterance segments, when the provider returns them.

Array<object>

nullable

object

key

additional properties

any

confidence

Overall transcript confidence (0–1), when known.

number

nullable

entitlements

object

transcription

Whether the organization is entitled to transcript text.

boolean

Example

{
  "data": {
    "status": "completed"
  }
}

401

Missing or invalid API key.

application/json

Inline error shape used by the messaging API and management endpoints.

object

success

boolean

error

string

Example

{
  "success": false,
  "error": "Recipient phone number (to) is required"
}

403

The key is missing the calls:read scope, or the Nova API tier is not on your plan.

application/json

Inline error shape used by the messaging API and management endpoints.

object

success

boolean

error

string

Example

{
  "success": false,
  "error": "Recipient phone number (to) is required"
}

404

Call not found in your organization, or no recording exists for it.

application/json

Inline error shape used by the messaging API and management endpoints.

object

success

boolean

error

string

Example

{
  "success": false,
  "error": "Recipient phone number (to) is required"
}