Error code lookup

When something on the SIPSTACK platform can’t be done, the message you see often comes with a short error code — for example CHANNEL_ARCHIVED or PLAN_LIMIT_REACHED. Find the code below to see what to do next. Use your browser’s find (Ctrl+F / Cmd+F) or the site search to jump to a code.

If the suggested step doesn’t fix it, contact support and include the code — it tells us exactly what happened.

Building against the API? The response format and HTTP status rules are on API error codes.

Signing in and access

Code	HTTP	What to do
ALREADY_MEMBER	409	No action needed — this person already has access to this account.
AUTH_REQUIRED	401	Sign in again.
CSRF_TOKEN_INVALID	403	Reload the page and try again.
CSRF_TOKEN_MISSING	403	Reload the page and try again.
FORBIDDEN	403	Ask an owner or admin on your account to grant access, or to perform the action.
INVITE_ALREADY_PENDING	409	Resend or revoke the pending invite under Account → Users → Pending invites.
INVITE_EXPIRED	410	Ask the account owner to send a new invite.
INVITE_NOT_FOUND	404	Ask the account owner to send a new invite.
INVITE_NOT_PENDING	410	Ask the account owner to send a new invite if you still need access.
INVITE_WRONG_LOGIN	403	Sign in as the email address the invite was sent to, then open the link again.
IP_NOT_ALLOWED	403	Access from this network isn’t allowed by your organization’s security settings.
IP_SELF_LOCKOUT	409	Add your current IP address to the whitelist first, then make the change again.
LOGIN_EXISTS_INVITABLE	409	Send an invite to this person; they accept it from the email while signed in to their SIPSTACK login.
MFA_SETUP_NOT_REQUIRED	409	No action needed.
MFA_SETUP_REQUIRED	403	Your organization requires two-factor authentication. Set it up to continue.
MFA_SETUP_WEB_ONLY	403	Your organization requires two-factor authentication. Sign in on the web to set it up, or ask your administrator.
MFA_STEP_UP_REQUIRED	403	Re-enter your authenticator code to confirm this action.
NO_EXISTING_LOGIN	409	Add this person as a new user instead.
NO_PERMISSION_GROUPS_ASSIGNED	403	Ask an owner or administrator on your account to assign you to a permission group.
ORG_STATUS_UNAVAILABLE	503	Try again shortly. If it keeps happening, contact support.
ORG_SUSPENDED	403	Contact support to restore access to your account.
PORTAL_ACCESS_REQUIRED	409	Grant portal access before sending a welcome email.
SESSION_EXPIRED	401	Sign in again.
SIGNUP_CODE_EXPIRED	400	Request a new verification code and enter it within 15 minutes.
SIGNUP_CODE_INCORRECT	400	Re-enter the 6-digit code from the verification email, or request a new one.
SIGNUP_FORM_LIMIT_EXCEEDED	402	Delete an unused signup form or upgrade your plan.
SIGNUP_NO_PENDING_VERIFICATION	400	Start signup again from the beginning to get a fresh verification code.
SIGNUP_VERIFICATION_REQUIRED	403	Start signup again and enter the 6-digit code emailed to you.
STEP_UP_PASSWORD_INVALID	400	Enter your account password and try again.
TOKEN_EXPIRED	401	Sign in again.
TOKEN_INVALID	401	Sign out and sign in again.
TOKEN_REVOKED	401	Sign in again.
UNAUTHORIZED	401	Sign in again.
contract_language_french_quote_via_rep	409	Tick the box to sign in English, or choose « Je préfère le français » and your representative will send you a French version.
contract_language_invalid	400	Reload the page and make your choice again.
contract_language_required	400	Reload the signup page, review the contract on the final step and submit again.
contract_version_stale	409	Reload the page and review the current terms.

Plans, billing and your account

Code	HTTP	What to do
ACCOUNT_REVIEW_HOLD	403	Wait for the account review to finish, or contact support.
BILLING_ENTITY_UNRESOLVED	409	Nothing to do — contact support; this is a configuration issue on our side, not a problem with the details you entered.
BILLING_REQUIRED	402	Add a payment method to your account.
CARD_NOT_VERIFIED	403	Complete card verification to enable billable features.
CHARGE_NOT_ACKNOWLEDGED	400	Confirm the charge in the dialog and submit again.
DID_BILLING_PAYMENT_METHOD_REQUIRED	402	Add a payment method to order toll-free or paid add-ons.
DISPUTE_PURCHASE_BLOCK	403	Wait for the payment review to finish, or contact support.
E911_PAYMENT_REQUIRED	402	Add a working payment method, then enable E911 again.
EMAIL_SUPPRESSION_ALREADY_LIFTED	409	Someone already lifted this suppression. Refresh the page to see the current state.
EMAIL_SUPPRESSION_LIFT_NOTE_REQUIRED	400	Add a note explaining why this address should receive email again.
EMAIL_SUPPRESSION_NOT_FOUND	404	That suppression no longer exists. Refresh the page and try again.
EMAIL_TYPE_LOCKED	400	Leave that email on — it is required for your service. You can turn off any other email in your notification settings.
PAUSE_REASON_INVALID	400	Pick one of the listed pause reasons, or ask an admin to add or reactivate the reason.
PLAN_API_DISABLED	403	Upgrade to a plan that includes API access.
PLAN_DOWNGRADE_BLOCKED	409	Remove the items named in the message — the message states each exceeded limit, your current count, how many to remove and the page to remove them on — then retry the plan change.
PLAN_LIMIT_REACHED	402	Upgrade your plan to add more of this resource.
PLAN_LIMIT_UNAVAILABLE	503	Nothing on your account changed. Try again in a moment; if it keeps happening, contact support.
PLAN_UPGRADE_REQUIRED	403	Upgrade your plan to use this feature.
PREFS_VERSION_CONFLICT	409	Reload the page to see the latest settings, then make your change again.
PREMIUM_CONFIRMATION_REQUIRED	400	Confirm the premium price to complete this order.
PRODUCT_RETIRED	410	This product is no longer sold. Anything you already purchased is unaffected — contact support if you need the current equivalent.
RELEASE_CONFIRMATION_REQUIRED	409	Port your numbers out first, or type RELEASE to confirm they will be released when your account closes.
REQUIRES_PARTNER_AGREEMENT_ACCEPTANCE	412	Review and accept the updated Channel Partner Agreement.
RETENTION_ACCOUNT_CLOSING	409	Your account is scheduled to close, so offers can’t be applied. Reactivate your account first.
RETENTION_PAUSE_UNAVAILABLE	409	This subscription can’t be paused right now. You can still cancel it, or contact support.
STRIPE_PLATFORM_PROFILE_INCOMPLETE	400	Finish your payout profile to continue.
SUBSCRIPTION_REQUIRED	402	Subscribe to the product, or contact sales if it is not self-serve.
TRIAL_NUMBER_LIMIT_REACHED	403	Convert to a paid plan to add more numbers.
UNWARNED_RELEASE_CONFIRMATION_REQUIRED	400	Contact support before this number is returned.
USER_LIMIT_REACHED	403	Remove a user you no longer need, or upgrade your plan to add more.
not_entitled	403	Upgrade your plan to use this feature.
pending_change_exists	409	Apply or cancel the pending change before making another.

Phone numbers and porting

Code	HTTP	What to do
CALLER_NAME_INVALID	422	Choose a different name (letters required, 15 characters maximum).
CALLER_NAME_IN_PROGRESS	409	Wait a moment and refresh — the earlier submission’s result will show on the number.
CALLER_NAME_NOT_ELIGIBLE	422	Nothing to do for this number. Canadian numbers show your caller name from the name set on your calls.
CALLER_NAME_REMOVAL_FAILED	500	Try again shortly, or contact support.
CALLER_NAME_REMOVAL_NOT_AVAILABLE	409	Nothing to remove. If a submission is in progress, try again once it finishes.
CALLER_NAME_REMOVAL_REQUESTED	409	Wait for support to confirm the removal, or reply on the ticket to withdraw it.
CALLER_NAME_UNCHANGED	409	No action needed — the name is already in place.
CALLER_NAME_USE_PUBLISH_FLOW	409	Use the caller ID name section of the number to change it.
CALLER_NAME_VISIBILITY_INVALID	422	Choose Public or Private and submit again.
DID_NOT_OWNED	403	Check the number for a typo. If you are transferring this number to SIPSTACK, add the inbound route once the port completes.
NUMBER_NOT_A2P	400	Register this number for A2P messaging before sending.
PHONE_NUMBER_HAS_ACTIVE_ROUTING	409	Review the routing that will be removed and confirm the release.
PHONE_NUMBER_LIMIT_REACHED	403	Release a number you no longer use, or upgrade your plan.
PORTING_BILL_REQUIRED	400	Upload a recent bill (PDF or photo) from your current provider, then submit again.
PORTING_CANCEL_TOO_CLOSE_TO_FOC	409	Contact support. The port is too close to its scheduled date to cancel online; support can ask the carrier directly.
PORTING_CARRIER_CANCEL_FAILED	409	Contact support. We could not cancel this port with the carrier, so it is still going ahead; support can follow up with the carrier.
PORTING_MOBILE_TEXTING_ONLY	422	Start a full port for the mobile number instead of texting-only.
PORTING_NOT_CANCELLABLE	409	Contact support. If the number already moved to us, support can help move it back; if the port is still in progress, support can ask the carrier to stop it.
PORTING_ORG_MISMATCH	403	This port request belongs to a different account. Contact support if you think you should have access.
PORTING_PHONE_NUMBER_NOT_FOUND	404	Start the port-in from the number’s own row on the Phone Numbers page so the right number is attached, or leave the number link off entirely.
PORTING_REQUESTED_DATE_INVALID	400	Pick today or a later date, within 30 days.
RESERVED_NUMBER	409	Choose a number that is not a reserved service code.
SERVICE_ADDRESS_INVALID	400	Check the highlighted address fields and try again.
SERVICE_ADDRESS_REQUIRED	422	Add your service address, then order the number again.
TFV_CONFLICT	409	Refresh the request to see its current status. Do not submit it again while it is in progress.
TFV_NOT_ELIGIBLE	422	Resolve each item listed in the response (for example add a card or pay an overdue invoice), then request verification again.
TFV_NOT_SENT	502	Your request is saved. Try again later.
TFV_VALIDATION	400	Correct the fields listed in the response and try again.
tollfree_not_verified	409	Request toll-free verification for this number (or wait for the request in progress to be approved), or send from a different number.
us_bound_10dlc_required	409	Register a 10DLC campaign and assign this number to it. Incoming messages and messages to Canadian numbers are unaffected.

Nova PBX

Code	HTTP	What to do
AURA_AGENT_REQUIRED	422	Choose which Aura agent takes overflow calls first, then save the queue again.
AURA_NOT_CONFIGURED	422	Set up Aura overflow for this queue in queue settings first.
AURA_RULE_REQUIRED	422	Pick at least one rule for when callers roll over to Aura, then save the queue again.
CHANNEL_ARCHIVED	409	This channel is archived. Ask a channel owner to unarchive it to post again.
DEPARTMENT_NUMBER_IN_USE	409	Choose a different number.
DEVICE_CAP_REACHED	409	Remove a device you no longer use, then add the new one.
DIALER_AGENT_NOT_SEATED	409	Join the campaign and set yourself to Ready, then try again.
DIALER_CALL_NOT_PLACED	503	We couldn’t complete that just now. Please try again in a moment.
DIALER_CAMPAIGN_NOT_STARTABLE	409	Fix what the message names (leads, the do-not-call registry check, the abandoned-call message, or the caller ID), then start the campaign again.
DIALER_LEAD_BLOCKED	422	This number can’t be called right now. It may be on your do-not-call list or outside the person’s local calling hours.
DIALER_NO_ACTIVE_CALL	409	That call has already ended.
DISPATCHABLE_LOCATION_REQUIRED	422	Select a dispatchable location for the extension, or add one under Locations first.
E911_NOTIFICATION_RECIPIENT_REQUIRED	400	Add an email or SMS 911 notification recipient to this location, or set an org-level fallback in account settings, then assign the location.
EMERGENCY_ROUTE_REQUIRED	422	Add and enable an emergency (911) outbound route before provisioning voice extensions or numbers.
EXTENSION_ALREADY_EXISTS	409	Choose a different extension number — that one is already in use.
EXTENSION_USER_ALREADY_PAIRED	409	Unpair the user from the extension named in the message, or choose a different user.
EXTENSION_USER_NOT_FOUND	400	Refresh the page and choose a user from the updated list.
EXTERNAL_MEMBER_BLOCKED_PREFIX	422	Use a regular mobile or landline number.
EXTERNAL_MEMBER_IS_OWN_DID	422	Add the extension or ring group that number rings instead of the number itself.
EXTERNAL_MEMBER_NOT_NANP	422	Use a Canadian or US phone number.
EXTERNAL_NUMBER_INVALID	400	Enter a 10-digit phone number, for example 416 555 0142.
FORWARDING_CHARGES_NOT_ACKNOWLEDGED	400	Tick the confirmation that forwarded calls use outbound minutes, then add the number.
FORWARD_DESTINATION_NOT_ALLOWED	400	Enter a 10-digit US or Canadian number, for example 416 555 1001.
GROUP_MAILBOX_IN_USE	409	Repoint the listed routes, menus, queues or ring groups to a different destination, then delete the group mailbox.
INVALID_KEY_SECTION	400	Reload the device page and try again; if it persists, contact support.
IVR_NUMBER_IN_USE	409	Choose a different number.
MAILBOX_NUMBER_IN_USE	409	Choose a different number.
NOVA_NO_EXTENSION	404	You do not have a phone extension yet — ask your administrator to assign one, then sign in to Pulse again.
NOVA_NO_PBX	404	Nova is not set up for your organization yet — an administrator has to activate it before the Pulse app can sign in. Retrying will not help.
NOVA_NO_SIP_CREDS	404	Your extension is not finished being set up — ask your administrator to reset its device credentials, then sign in to Pulse again.
NOVA_REGION_UNAVAILABLE	409	Nova is not available in your region yet — no action available; we will notify you.
PAGING_GROUP_MEMBER_LIMIT	400	Choose one member for the paging group. To page several phones at once, use your desk phones’ push-to-talk channel.
PBX_DND_LOCKED_BY_PROFILE	403	Ask your administrator to allow Do Not Disturb on your phone profile.
PBX_FEATURE_VALUE_NOT_BOOLEAN	400	Send true or false for on/off settings and try again.
PULSE_SEAT_REQUIRED	400	Ask your administrator to assign you a phone extension or messaging seat, then try again.
QUEUE_CALLBACK_NODE_ERROR	502	We couldn’t reach your callback list just now. Try again in a minute.
QUEUE_CALLBACK_NODE_UNAVAILABLE	503	Your Nova PBX can’t be reached right now. Try again in a minute.
QUEUE_CALLBACK_NOT_AVAILABLE	403	Queue callback is included with Nova Ultra. Upgrade your plan to turn it on.
QUEUE_CALLBACK_NOT_FOUND	404	This callback is no longer in the list. Refresh the page to see the current callbacks.
QUEUE_CALLBACK_NOT_PENDING	409	This callback is already being placed or has finished, so it can’t be cancelled.
QUEUE_EXTERNAL_MEMBER_NOT_ALLOWED	400	Call queue members must be devices or apps. Add an extension instead of an outside phone number.
RING_GROUP_EXTERNAL_MEMBERS_NOT_IN_PLAN	403	Upgrade to Nova Pro or higher to ring an outside number with a ring group.
RING_GROUP_EXTERNAL_MEMBER_DISABLED	400	Ring groups can only ring extensions for now. Add an extension, or ask support about ringing an outside number.
RING_GROUP_EXTERNAL_MEMBER_LIMIT	409	Remove the outside number already in this ring group before adding another, or upgrade your plan.
RING_GROUP_MEMBER_ALREADY_EXISTS	409	That extension or number is already in this ring group — edit the existing member instead of adding it again.
RING_GROUP_MEMBER_NO_TARGET	400	Pick the extension or phone number this ring group member should ring — a member with neither rings nobody.
RING_GROUP_TIMEOUT_TOO_SHORT_FOR_EXTERNAL	422	Set the ring timeout to at least 30 seconds, then add the outside number.
TEAM_CHAT_NOT_ENTITLED	403	Team chat is included with every Nova plan. Add a Nova plan to use it.
TIME_CONDITION_IN_USE_BY_QUEUE_CALLBACK	409	A call queue uses this schedule as its callback window. Pick a different window on that queue’s Callback tab, then delete the schedule.
VOICE_AGENT_IN_USE	409	Repoint the listed inbound routes, feature codes, IVR options, queue overflows, ring groups or agent fallbacks away from this agent, then delete it.
ari_unavailable	503	Calling is temporarily unavailable. Try again shortly.
invalid_callerid	400	Use a caller ID without special characters.
invalid_slug	400	Supply a valid tenant slug.
no_callerid	400	Configure an outbound caller ID for this agent.
no_route	502	The platform could not complete that specific call; retry it. If the failure persists for the same number, support can read the exact refusal marker from the node’s call records.
originate_failed	502	The call could not be placed. Try again, or contact support if it continues.

Flare SMS

Code	HTTP	What to do
AGE_GATED_AUDIENCE_CONFIRMATION_REQUIRED	422	Confirm everyone in this audience has verified they are 19 or older, then launch the campaign again.
AUTO_RESPONDER_LIMIT_EXCEEDED	402	Delete an existing auto-responder or upgrade your plan to add another.
BULK_COUNT_CHANGED	409	The number of matching contacts changed. Review the new number and confirm again.
BULK_JOB_RUNNING	409	A bulk action is already running for this account. Wait for it to finish, then try again.
BULK_NOTHING_MATCHES	400	No contacts match this filter. Change the search or filters and try again.
CAMPAIGN_AWAITING_CARRIER_ACCEPTANCE	409	Your campaign is registered and is waiting on final carrier approval. Try adding the number again shortly.
CAMPAIGN_CANCELLED	409	This campaign was cancelled or deleted, so the message can’t be retried.
CAMPAIGN_TN_LIMIT_REACHED	400	This campaign already has the maximum number of phone numbers. Remove one, or register another campaign for the rest.
CASL_SENDER_INFO_REQUIRED	422	Add your business mailing address and a contact method in Compliance settings before launching a campaign — Canadian anti-spam law requires them.
CONTACTS_IMPORT_ATTESTATION_REQUIRED	400	Read and confirm the consent statement shown before importing, then import the file again. If the page has been open a while, reload it first.
CONTACTS_IMPORT_EMPTY_FILE	400	Choose a CSV that contains at least one contact row with a phone number, and upload it again.
CONTACTS_IMPORT_NO_INPUT	400	Try the upload again. If it keeps failing, contact support.
CONTACTS_IMPORT_NO_VALID_ROWS	400	Fix the rows listed in the error and upload the file again. Make sure the file has a phone number column.
CONTACT_ALREADY_EXISTS	400	Search your contacts for this number and edit the existing contact instead.
CONTACT_BLOCKED	403	You have blocked this contact. Unblock them to send a message.
CONTACT_LIMIT_REACHED	403	Delete unused contacts or upgrade your plan to add more.
CONTACT_LIST_LIMIT_REACHED	403	Delete an unused contact list or upgrade your plan to add another.
CONTACT_NOT_FOUND	404	Check the contact and try again.
CONTACT_OPTED_OUT	403	This contact has opted out and cannot be messaged.
CONTENT_SCAN_BLOCKED	422	Revise the message content and send again. If you believe the block is wrong, report it to support as a scan-rule issue — support cannot release an individual message past the scan.
CONVERSATION_ASSIGNED_TO_TEAMMATE	409	A teammate is assigned to this conversation. Take it over only if you mean to; they will be told.
CSV_INVALID_FILE_TYPE	400	Save the spreadsheet as CSV (in Excel: File > Save As > CSV UTF-8) and upload that file.
DRIP_CAMPAIGNS_NOT_AVAILABLE	400	Upgrade to a plan that includes drip campaigns.
DRIP_CAMPAIGNS_NOT_ENABLED	403	Drip campaigns aren’t available on your account right now. Contact support and we’ll sort it out.
DRIP_REQUIRES_STEPS	400	Add at least one step to the campaign before saving.
EMAIL_CAMPAIGN_NOT_SENDABLE	409	This campaign can no longer be sent. It has already been started, or it is paused, finished or cancelled. Refresh the campaign list to see its current status.
FLARE_CAMPAIGN_NOT_SENDABLE	409	This campaign can no longer be sent — it has already been started or scheduled, or it has finished or been cancelled. Refresh the campaign list to see its current status.
FLARE_FOLLOW_UP_SOURCE_PAUSED	409	Resume or cancel the original campaign before following up with un-reached contacts.
FLARE_SUBSCRIPTION_REQUIRED	403	Add or renew a Flare messaging subscription.
FLARE_USER_NOT_PROVISIONED	400	Ask your administrator to enable messaging for your user.
INVALID_FROM_NUMBER	400	Send from a number your organization owns.
INVALID_RECIPIENT_NUMBER	400	That phone number is not valid for text messages.
LINK_TRACKING_NOT_ENABLED	403	Link tracking isn’t included in your current plan. Upgrade your plan to track link clicks.
MESSAGING_SETUP_UNAVAILABLE	503	Messaging could not be set up for this organization. Please try again in a few minutes.
NOTICE_LINK_EXPIRED	410	Sign up again on the same page to get a new confirmation email.
NO_A2P_NUMBER	400	Register a number for A2P messaging before sending.
NO_UNREACHED	400	Everyone on this campaign has already been reached — no resend is needed.
OPT_OUT_HOLD_NOT_FOUND	404	Refresh the page; this review may have been removed.
OPT_OUT_HOLD_NOT_PENDING	409	Refresh the page; this review was already handled.
OPT_OUT_OVERRIDE_EVIDENCE_REQUIRED	400	Enter why you are opting this contact back in (at least 20 characters) and the proof that they agreed again after opting out: what it was, its date and a reference.
OPT_OUT_REASON_REQUIRED	400	Enter the reason you are opting this contact back in (for example, how they gave you permission again), then try again.
OPT_OUT_TEXT_INVALID	400	Reword the text as shown under the field, or clear it to use the default, then save again.
QUIET_HOURS_NOT_ENABLED	403	Quiet hours aren’t available on your account right now. Contact support and we’ll sort it out.
RECIPIENT_STATUS_UNAVAILABLE	503	We couldn’t confirm that this contact can receive text messages, so the message was not sent. Please try again in a moment.
SCHEDULED_CAMPAIGNS_NOT_ENABLED	403	Scheduling campaigns isn’t included in your current plan. Upgrade your plan to schedule sends.
SCHEDULED_REQUIRES_SEND_TIME	422	Pick a send date and time, or switch the campaign back to immediate.
SENDER_NOT_IDENTIFIED_IN_MESSAGE	422	Each message must name your business. Turn on your signature, or include your business name or your contact web address in the message.
SEND_NUMBER_UNAVAILABLE	400	This number is no longer active on your account. The conversation stays readable; to reach the contact again, start a new conversation from one of your active numbers, or contact support if the number should still be active.
SEND_PACING_NOT_ENABLED	403	Spreading a send over several days isn’t included in your current plan. Upgrade your plan to use send pacing.
SLUG_TAKEN	409	Choose a different page address and save again.
SMART_SEND_TIME_NOT_ENABLED	403	Smart send time isn’t included in your current plan. Upgrade your plan to let us pick the best hour to send.
SMS_CARRIER_REJECTED	502	The message could not be delivered to the carrier. Check the recipient number and message content, and contact support if it keeps happening.
SMS_SEND_FAILED	500	Try again shortly. Contact support if it keeps happening.
SMS_TEXT_TOO_LONG	400	Shorten the message to 2048 characters or fewer, or split it into several messages.
TENDLC_AUTH_PLUS_REQUIRED	400	Open the brand and request Authentication+ (or complete / resend the verification PIN email if a request is already waiting), then create the campaign once it is active.
TENDLC_DISCLOSURE_ACTION_MISMATCH	400	Reload the page and try again.
TENDLC_DISCLOSURE_REQUIRED	409	Reload the page, review the fee in the confirmation dialog and submit again.
TENDLC_FEE_CONSENT_REQUIRED	400	Tick the confirmation boxes in the dialog and submit again.
TENDLC_PRICE_CHANGED	409	Reload the page to see the current fee, then submit again.
TENDLC_SUBMIT_IN_PROGRESS	409	Wait for the submission already in progress to finish, then refresh the brand or campaign to see its result. Do not submit again — the first request is still being processed, and it is the one that will be charged.
UNSUPPORTED_LIST_MODE	400	Choose a supported recipient-list option.
UNSUPPORTED_MERGE_VARS	422	Correct the merge variables in your message to ones offered by the editor.
invalid_campaign_id	400	Supply a valid campaign id.

Aura AI and SARA

Code	HTTP	What to do
AI_FEATURES_DISABLED	503	AI features are temporarily unavailable. Try again shortly.
AI_FEATURES_REQUIRED	402	Add the AI add-on to your plan to use this feature.
AI_GENERATION_LIMIT_EXCEEDED	429	You have used this period’s AI generations. Upgrade your plan or wait for the next period.
AI_SENTIMENT_NOT_ENABLED	402	Enable sentiment analysis on your plan to use this view.
AI_UNAVAILABLE	503	The AI writer is unavailable right now. Please try again in a few minutes.
CONFIRMATION_EXPIRED	410	Ask SARA for the change again, then confirm it promptly.
CONFIRMATION_NOT_PENDING	400	Refresh the chat. If the change did not happen, ask SARA for it again.
CONFIRMATION_PARAMS_INVALID	409	Ask SARA for the change again with the current details.
CONFIRMATION_SKILL_DISABLED	409	Ask SARA what it can do now, or contact support.
CONFIRMATION_SKILL_MISSING	409	Ask SARA for the change again to see what it can do now.
CONFIRMATION_TARGET_CHANGED	409	Ask SARA for the change again so it stages a fresh one against the current state.
CONFIRMATION_WRONG_USER	403	Ask for the change from your own account to stage your own.
PREVIEW_BLOCKED	400	Give SARA the missing or corrected detail it names, then ask again.
SENTIMENT_ERROR	500	Sentiment could not be calculated. Try again shortly.
TRANSCRIPTION_ERROR	500	The recording could not be transcribed. Try again, or re-upload the audio.
TRANSLATION_SETTINGS_INVALID	400	Check the highlighted translation setting and try again.
VOICE_UNAVAILABLE	409	Nothing to do — choose another voice. This is a configuration issue on our side, not a problem with the text you entered.

General and API requests

Code	HTTP	What to do
CLIENT_DISCONNECT	400	The connection was interrupted. Try again.
CONNECTION_ABORTED	408	The connection was interrupted. Try the upload again on a stable connection.
FILE_UPLOAD_ERROR	400	Check the file size and format, then try the upload again.
IDEMPOTENCY_IN_PROGRESS	409	Wait a moment and check whether the action went through before trying again.
IDEMPOTENCY_KEY_INVALID	400	Retry the action; if it keeps failing, update the app.
INVALID_CONTACT_ID	400	Supply a valid contact id.
INVALID_EMAIL_FORMAT	400	Check the email address and try again.
INVALID_PHONE_LENGTH	400	Check the phone number, including the country code.
MAINTENANCE_MODE	503	The service is briefly unavailable for maintenance. Try again shortly.
MISSING_EMAIL	400	Provide an email address and try again.
MISSING_PHONE	400	Provide a phone number and try again.
NOTIFICATION_DEFAULTS_INVALID	400	Fix the listed notification settings and save again.
NO_FILE	400	Select a file and submit again.
PLATFORM_SETTING_INVALID	400	Enter a valid number for the highlighted target and save again.
PLATFORM_SETTING_UNKNOWN	400	Remove the unknown setting and save again.
QUOTE_SETTINGS_INVALID	400	Fix the highlighted value and save again.
RATE_LIMITED	429	Back off and retry after the number of seconds in Retry-After, or upgrade your plan for a higher API rate limit.
SANDBOX_NOT_SUPPORTED	403	Use a live (sk_live_) API key for this request.
UNSUPPORTED_MEDIA_TYPE	415	Send the request with Content-Type: application/json.
UPLOAD_ERROR	500	The upload failed unexpectedly. Try again.
insufficient_scope	403	Issue or update the API key with the scope this endpoint requires.
invalid_contact_id	400	Supply a valid contact id.
invalid_ids	400	Supply valid identifiers.
missing_args	400	Supply the required parameters.