Executive Report
Executive Report
Section titled “Executive Report”Nova PBX → Analytics → Executive Report is a one-page summary of how your Nova PBX handled calls over a period you choose: how many people called, how many reached someone, how long they waited, and who never got through. It’s built for the person who has five minutes. To dig into individual calls, use Call History.
Who can see it
Section titled “Who can see it”Two separate checks must pass.
| Check | Requirement |
|---|---|
| Plan | Nova Pro or Nova Ultra. Nova Core does not include the report. |
| Permission | View Executive Report (nova.reports.view). Manage Executive Report delivery (nova.reports.manage) also grants viewing. |
On Nova Core, the page shows a blurred preview behind an Unlock the Executive Report panel. The upgrade button opens your subscription with Nova Pro preselected.
View Executive Report is not granted to anyone by default, not even admins. The report names individual employees with their answer rates, talk time and missed calls, so an account owner has to grant it on purpose under Permission Groups. Without it, the sidebar link is hidden and the page shows an access-denied notice naming the permission to ask for.
Choosing a period
Section titled “Choosing a period”Pick Today, Yesterday, This week, This month or Quarter, or set your own range with Custom.
- The page opens on Yesterday, the most recent day that has been compiled.
- Custom ranges end at yesterday at the latest and can’t be longer than 366 days.
- Every change is compared with the previous period of the same length, so this week is measured against last week.
Why today is empty
Section titled “Why today is empty”The report is compiled once a day has finished, so Today has no compiled figures. The page says so instead of showing a page of zeros. On Today, press Refresh live totals to pull the headline numbers straight from your PBX. That request can take up to 30 seconds, and you can cancel it. Live totals affect only the summary block. Tables and charts always use compiled data.
The freshness line under the toolbar always tells you what you’re looking at: Report data as of the last day counted, or Today so far — not yet finalized.
The summary block
Section titled “The summary block”Six headline numbers sit above the tabs, each with its change against the previous period:
| Number | What it counts |
|---|---|
| Total calls | Every call your PBX handled, inbound or outbound |
| Answer rate | Answered inbound calls as a share of all inbound calls |
| Missed calls | Inbound calls that reached nobody |
| Average wait | How long callers held before someone answered |
| Talk time | Total time spent on calls |
| Voicemails | Calls where the caller left a message |
If one of these moved the wrong way, a Look at this first callout puts it at the top of the page.
Rates are calculated from raw counts, not averaged: a week’s answer rate is that week’s answered calls divided by that week’s inbound calls. A dash means the figure couldn’t be calculated (for example, no inbound calls at all). It doesn’t mean zero.
Missed callers to follow up
Section titled “Missed callers to follow up”This is the table you can act on. It lists who called, when, and whether the call came in during business hours or after hours. Click a number to call it back. When the caller’s name and city are known, they appear under the number.
The table has no “called back yet?” column, because the report doesn’t know.
The tabs
Section titled “The tabs”| Tab | What it answers |
|---|---|
| Volume & Trends | Which hours are busiest, and how each day compared |
| Numbers | How each of your own phone numbers performed, busiest first. Numbers with no calls in the period don’t appear. |
| Queues | Where incoming calls were routed, per queue and ring group, busiest first |
| Team | How each extension handled calls, and the longest holds |
| Follow-up | How many voicemails were left, with a link to the Voicemail page |
On a multi-day period, the detail tables are a sample, not a complete ranking. Each day contributes only its own top rows. For a complete list, narrow the range to a single day. The page tells you when this applies.
When data is missing
Section titled “When data is missing”If a day in your range is missing or incomplete, a banner names it before you read any numbers, because a missing day would otherwise look like a quiet one.
| Banner | Meaning |
|---|---|
| We don’t have figures for these dates | The whole period is missing, so no report is shown. |
| Some of these totals are incomplete | Part of a day’s activity is missing. Treat the totals as a minimum. |
| We couldn’t finish this report | The data the report needs didn’t come through. Don’t use or share the numbers shown. |
Printing and fullscreen
Section titled “Printing and fullscreen”- Download PDF opens your browser’s print dialog. Choose Save as PDF. The printout contains the summary block, the missed-callers table, and the tab you have open. Switch tabs and print again to capture another.
- Fullscreen shows the report edge to edge for a screen share or a wall display. Press Escape to exit.
Scheduled email delivery
Section titled “Scheduled email delivery”If you hold Manage Executive Report delivery, a Scheduled delivery panel appears at the bottom of the page.
| Setting | Options |
|---|---|
| On / off | Turns the scheduled email on or off for your organization. |
| Frequency | Every day, Weekly (the previous seven days) or Monthly (the previous month). |
| Cut the day at | By default, Follow business hours: two hours after the latest closing time in your Time Conditions. You can pin a fixed hour instead. |
| The day it covers | Daily emails only: Today, up to the send time or Yesterday, the whole day. |
| Timezone | The timezone used for the report and the send time. |
Who receives it
Section titled “Who receives it”There is no recipient list. The email goes to the account owner plus everyone who holds View Executive Report. To add or remove a recipient, change who holds that permission. Someone who leaves your organization stops receiving it as soon as their access is removed.
The Who receives it section shows the actual list the next send will use. If it says nobody will receive this report, that’s accurate: grant View Executive Report to a permission group and add the right people to it.
The email contains the headline numbers, per-number totals and the missed-callers table, plus a View full report link that opens this page at the same date range. It never contains the per-person Team breakdown.
How accurate is it?
Section titled “How accurate is it?”Figures come from call records after each day has finished. A call counts on the day it started, so a call that spans midnight lands on the earlier day. Internal extension-to-extension calls and transfers are counted once, not once per leg. That’s why these totals won’t match a carrier invoice, which counts billable legs. Use this report for operational decisions, not to reconcile a bill.
Related
Section titled “Related”- Call Insights: when your customers call, and what they call about
- Call Center Reporting
- Permission Groups