Account Settings

Account Settings

Account Settings is the home for everything org-wide: your business profile and billing address, who receives invoices, security policy (2FA, voice cloning, recording retention), emergency-call notification recipients, account documents, SARA AI skills, and privacy controls.

Navigate via the sidebar: Account → Settings, or open it from the organization switcher in the top-left. The page is owner-oriented — any user who can open it can view most tabs, but only owners can save changes.

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Screenshot

The identity card at the top shows your organization name, URL slug, and account ID (the CUS… badge — quote this when contacting support).

The seven tabs are deep-linkable: bookmark /account/settings#security (or any of company, invoicing, security, emergency, documents, ai-skills, privacy) and the page opens on that tab.

Company

Your organization’s billing/profile address, contact details, timezone, and industry. This drives invoices, tax jurisdiction, and carrier-side compliance forms.

Caution

This is not your E911 emergency address. Emergency dispatch addresses are registered per phone number (Phone Numbers → number → E911 tab) and per Nova location. The Company address is your business/billing address only.

Field	Notes
Address Line 1	Type-ahead autocomplete — pick a suggestion to autofill city, postal code, and country.
Address Line 2	Optional (suite, unit, floor).
City / State / Postal Code	The State/Province dropdown follows the selected country; changing country clears the state so a stale region can’t be saved.
Country	Affects which carriers can serve your numbers and which tax rates apply.
Business Phone	Free-form contact number for your business (not a DID).
Website	Must be a full URL (https://…). Bare domains are rejected.
Timezone	Used for invoice timestamps, audit-log display, and scheduled reports.
Industry	Helps route compliance forms (e.g., 10DLC brand registration) to the right templates.

A sticky bar at the bottom shows “No unsaved changes” until you edit something; click Save changes to persist or Cancel to revert.

Changing your organization name

The organization name is not directly editable — renames touch billing, tax, and carrier records, so they are support-reviewed:

1. Click Request Name Change in the identity card.
2. Enter the new name and a reason.
3. Click Submit Request — this opens a support ticket you can track under Support.

Invoicing

(Owner-only.) Up to 5 email addresses that receive invoices and billing emails. Type an address and press Enter or comma to add it as a chip; click the ✕ on a chip to remove it. Click Save to apply. If the list is empty, billing email goes to the account owner.

Security

Personal two-factor authentication

Every user manages their own TOTP enrollment here. Click Enable 2FA, scan the QR code with an authenticator app, enter the 6-digit code, and store the backup codes somewhere safe.

Organization MFA policy (owner-only)

When the switch is on, every user in the organization must complete 2FA setup before they can sign in. Existing sessions are preserved; the requirement applies at next login. Turning it off makes 2FA optional again — nobody’s enrollment is deleted.

Voice cloning policy (owner-only)

The switch shows the allow state. Turn it off to hard-stop new voice-clone creation across the org — Voice Studio wizard and all API paths — regardless of plan allowance. Existing clones keep working in IVR, voicemail, and queue announcements. Every change is recorded in the audit log.

Call recording retention (owner-only)

How long call recordings are kept before automatic deletion: 7, 14, 30, 90 days, 1 year, or Keep forever. Recordings on legal hold are never auto-purged. The purge job runs daily at 03:30 UTC.

Emergency

(Owner-only writes.) Org-level fallback recipients for 911-dialed notifications, required by FCC RAY BAUM’s Act §506(b): when anyone in your organization dials 911, SIPSTACK notifies the contacts listed here so someone at your business knows it happened.

• Email recipients — the active notification channel. Add at least one address (or per-location recipients on each Nova location); until one exists you cannot assign extensions to a location.
• SMS recipients — numbers are saved in E.164 format (+14165551234) but SMS dispatch is not yet active; rely on email for now.
• Recipients added on a specific Nova location override these org-level fallbacks for that location.
• Changes save immediately on Add/Remove — there is no separate Save button on this tab.

Canadian accounts also see the E911 acknowledgment panel (CRTC TC2005-21/TC2017-77): when VoIP 911 limitations were last acknowledged, by whom, and when annual renewal is due.

Documents

Receipts and uploaded documents for the account. Legal receipts — signed cancellations, port-out LOAs — are tamper-evident and retained immutably. Click Upload to attach your own documents (contracts, tax certificates, etc.).

AI Skills

(Owner-only writes.) Controls what the SARA assistant may do on behalf of your organization — searching contacts, opening tickets, looking up invoices, configuring PBX settings, and more, grouped by product. All skills are enabled by default; toggle any off to remove it from SARA’s capabilities across chat, portal, and voice channels, then save with the sticky bar.

Privacy

(Owner-only writes.) Data-handling controls:

• Where your data lives — region/data-residency summary for your media and PBX data.
• Data export — request a ZIP of all your account data (GDPR/CCPA data-subject rights). One request per 24 hours; you get an email when the export is ready.
• Audit log — control whether page-view browsing trails are captured. Logins, signed compliance actions, and admin events are always recorded.

Troubleshooting

Symptom	Cause / fix
Website field rejects my entry	The validator requires a scheme — use https://example.com, not example.com.
Can’t edit the organization name	Renames are support-reviewed. Use Request Name Change in the identity card.
Invoicing / MFA / Emergency controls are read-only	These are owner-only. Ask an account owner to make the change.
A teammate changed something and I don’t see it	Click the Reload icon (top-right). Data is otherwise cached for about a minute.
Can’t assign an extension to a Nova location	Add at least one emergency notification recipient (Emergency tab) or a per-location recipient first — the platform blocks the assignment until one exists.