Aura AI Overview
Aura AI Overview
Section titled “Aura AI Overview”Aura AI is SIPSTACK’s artificial intelligence platform, integrated directly into Switchboard. It has four components: AI Voice Agents (AI receptionists that answer and handle calls) and Voice Studio (TTS voice generation and voice cloning), both under Aura AI in the sidebar; plus SARA (the conversational assistant) and AI Skills (the actions SARA can take), which are available everywhere from the top bar and documented in their own SARA Assistant section.
The Components
Section titled “The Components”AI Voice Agents
Section titled “AI Voice Agents”AI voice agents answer inbound calls and hold real conversations with your callers — overflow answering, sales qualification, FAQ deflection, after-hours intake. Agents are either freeform (an open conversation driven by a persona prompt) or follow a visual flow graph (branching, data collection, transfers, integrations), and are wired into your Nova PBX inbound routes like any other destination.
See AI Voice Agents and Building & Editing Agents.
SARA — Conversational AI Assistant
Section titled “SARA — Conversational AI Assistant”SARA is a conversational AI assistant embedded in the Switchboard portal. You interact with SARA using natural language to ask questions about your account, manage PBX configuration, query call history, and trigger AI Skills.
SARA reads your actual account data — it knows your extensions, your call queues, your recent calls, and your subscriptions. It does not give generic advice; it gives answers specific to your organization.
Example things SARA can do:
- Answer questions about your PBX configuration (“What’s the current inbound route for my main number?”)
- Make configuration changes via AI Skills (“Add extension 105 for Sarah Johnson”)
- Look up historical data (“How many calls did we miss yesterday?”)
- Create support escalation tickets when it cannot handle a request
AI Skills
Section titled “AI Skills”AI Skills are pre-built automations that SARA can execute on your behalf. Skills handle tasks like creating extensions, modifying ring groups, querying CDRs, and sending SMS messages. When SARA determines that a skill is needed to complete your request, it calls the skill, shows you a confirmation card for anything that changes configuration, and reports the result.
All skills ship enabled by default and there are no skill tiers — account owners can switch individual skills off under Account → Settings → AI Skills. See AI Skills for the full catalog.
Voice Studio
Section titled “Voice Studio”Voice Studio lets you generate AI-synthesized voice audio for your PBX greetings, IVR prompts, and on-hold messages — without hiring a voice talent or recording yourself.
Features:
- Text-to-Speech generation — Type text, select a voice, preview, and save as an audio file
- Voice Cloning — Upload reference audio samples to create a custom voice that sounds like you or your brand
- System Voices — Manage the library of AI voices available to your organization
- Voice assignments — Assign a default voice to each extension or IVR element
What’s Included
Section titled “What’s Included”Aura AI is not a separate subscription — it comes bundled with every paid Nova or Flare plan. What each capability needs:
| Capability | Availability |
|---|---|
| SARA conversational assistant | Every plan |
| AI Skills (full catalog) | Every plan — owner-managed toggles |
| Voice Studio TTS (previews free, saves metered) | Every plan |
| AI Voice Agents | Any paid Nova or Flare plan — minutes draw from Aura Credits. Pro and Ultra include a monthly credit pool; Core includes none, so usage requires purchased credits |
| Voicemail transcription & summaries | Every Nova plan |
| Call transcription | Recorded calls on every Nova plan |
| Call sentiment, summaries & Aura Insights | Nova Ultra |
| Speaker diarization | Nova Ultra |
| Voice Cloning | Nova/Flare Pro (1 clone) and Ultra (3 clones) |
See Transcription & Call Intelligence for the analysis pipeline and Plans & What’s Included for the broader plan matrix. Pricing lives on sipstack.com/pricing.
How to Access Aura AI
Section titled “How to Access Aura AI”- AI Voice Agents — Navigate to Aura AI → Agents → AI Voice Agents to create and manage agents; Aura AI → Agents → Connections holds the encrypted API credentials their flows use.
- SARA Chat — Click the AI / sparkle icon in the top action bar in Switchboard, or navigate directly to
/sara. - AI Skills Settings — Navigate to Account → Settings → AI Skills to enable or disable individual skills.
- Voice Studio — Navigate to Aura AI → Voice Studio → Create Audio to generate audio, and Aura AI → Voice Studio → Clone Voice for voice cloning.
- Voice Library — Navigate to Aura AI → Voice Studio → Voice Library to browse and preview the TTS voices available to your account.
Getting Started
Section titled “Getting Started”- Open SARA by clicking the AI icon in the top bar.
- Try a simple prompt: “What extensions do I have configured?”
- SARA will read your account and respond with your current extension list.
- Try a command: “Add an extension 110 named Front Desk.”
- SARA will confirm the action and execute the skill.