Your Voicemail

Your Voicemail

My Workspace → Voicemail is your personal mailbox. It shows only the messages left for your own extension, and everything on it is yours to change without asking an administrator.

There are two pages:

Page	What it’s for
My Workspace → Voicemail (/my/voicemail)	The inbox — listen, read transcripts, mark read/unread, delete.
My Workspace → Settings → Voicemail (/my/settings/voicemail)	The setup — greeting, voicemail target, PIN, notification email, behavior.

A link at the top of the inbox takes you straight to the settings page.

Watch on YouTube ↗

The Inbox

Under the page heading, a line names your mailbox and extension — mailbox numbers match extension numbers. Above the table, a running count shows how many messages you still haven’t listened to. That count reflects the whole mailbox, not just what’s currently filtered into view.

Each row is one message:

• Caller — name and number. A bold name means the message is still unread.
• Duration — how long the recording runs.
• Received — time for today’s messages, date for older ones.
• Sentiment — the tone AI heard in the caller’s voice.
• Keywords — topics pulled out of the transcript.

Sentiment and Keywords depend on your transcription plan. A row may instead read Transcribed, show Processing… while the transcript is being generated, or stay empty — all of those are normal.

Finding a message

• All / Unread / Read pills filter the list by read status.
• The search box filters as you type — use a caller’s name or number.

Reading and playing a message

Click a row to open it beside the list. The panel shows the caller’s number, your mailbox, the duration, and the exact time the message arrived, followed by:

• An audio player — the recording downloads only when you press play, so the inbox stays fast on a weak connection.
• The transcript — everything the caller said, written out, so you can read a message in a noisy office or a quiet meeting.
• A summary — one line on why they called.
• Sentiment and Topics & keywords, where your plan includes them.

Note

Playing a message marks it as read automatically. To keep something unread while you skim it, use the envelope icon in the list instead of pressing play.

Keeping the inbox tidy

• The envelope icon on the left flips a message between read and unread without opening it — useful for parking something you want to come back to.
• The bin icon deletes a message. You’re asked to confirm first, because there is no undo — the recording and its transcript are both removed permanently.

Caution

Messages also age out on their own. Retention follows your subscription — typically 30, 180, or 365 days. Save anything you need to keep long-term before the window closes.

Voicemail Settings

My Workspace → Settings → Voicemail controls what callers hear and how you’re notified. A step-by-step version of everything below — including generating a greeting from a voice — lives on Voicemail Settings.

Greeting

The audio callers hear before the tone. With nothing set, they get the system default. Three ways to change it:

Option	What happens
Generate from a voice	Pick a voice, type what you want said, preview it, and save. SIPSTACK renders it at telephony quality.
Pick from library	Reuse a greeting already saved in your Greetings library.
Record via *98	Dial *98 from your extension and record in your own voice, straight on the phone system.

Note

A greeting recorded through *98 is written directly to the phone system and takes priority over a greeting saved on this page until you save a new one here.

Voicemail target

Where messages land:

• Own — your own mailbox. This is the normal setting.
• None — voicemail is switched off entirely; callers fall through to hangup.
• Another extension — messages are deposited in a colleague’s mailbox instead, useful while someone covers for you. In that mode the target extension’s greeting plays and they get the message-waiting notification.

PIN and notification email

• Voicemail PIN — 3–10 digits, keyed in when you check messages from a phone keypad. The browser inbox never asks for it because you’re already signed in. Avoid obvious values; if you forget it, an administrator resets it from the Extensions page (there is no self-serve reset, by design).
• Notification email — filled in from the account paired to the extension, so a copy of every message reaches your email automatically. It’s read-only while a user is paired.

Behavior

Switch	Effect
Attach audio	Include the recording as a WAV/MP3 attachment on notification emails.
Delete after emailing	Keep no copy on the server once the message has been emailed.
Say caller ID	Announce the caller’s number during phone playback.
Say envelope	Announce the date and time before each message.
Allow review	Let callers listen back to their message before sending it.

Change what you need, then Save changes — it takes effect within seconds. Calls already in progress finish with whatever was active when they started.

Caution

Delete after emailing removes the server copy once the notification is sent. If the email is lost, the message is gone — leave it off unless you’re sure.

Common Questions

Why does my inbox say “No extension paired”? Voicemail is tied to a phone extension. Your account exists but isn’t linked to one yet — ask your administrator to assign an extension.

A message has no transcript. Transcription is plan-gated, and very short messages are skipped as too short to transcribe. The audio still plays either way.

The audio won’t play. The signed link expired or the network blipped. Press play again — the URL is regenerated each time. If it keeps failing, use Reload at the top of the page.

Can I forward a voicemail to a colleague? Not from this page — messages belong to your extension. For a shared sales or support mailbox, ask your administrator about queue-based shared voicemail.

The unread count doesn’t match what I see. The count covers the whole mailbox; the list shows only the current filter. Switch back to All to see everything.

Related

• Voicemail Settings — the setup page in depth: greeting, target, PIN, notifications.
• Voicemail (admin) — the tenant-wide inbox and per-extension setup, for account owners.
• Greetings — the shared greetings library.
• Voicemail in Pulse — the same mailbox on the mobile app.