Export Messages

You can download the texts in your Flare inbox as a CSV file that opens in Excel, Google Sheets or Numbers. Export is included on every Flare plan.

Downloading an Export

Go to Flare SMS → Conversations.
Click Export at the top of the page.
Choose your filters. All of them are optional:
- From date and To date: whole days in your own time zone. Leave both blank to export everything.
- Direction: All, Inbound (texts you received) or Outbound (texts you sent).
- Number: one of your business numbers, or All numbers. This only shows up if your organization has more than one Flare number.
Click Download CSV. The file is saved as messages-export-YYYY-MM-DD.csv.

If you export many times in a row, SIPSTACK asks you to wait a few minutes before the next one.

Each row is one message.

Column	What it holds
`created_at_utc`	When the message was created, in UTC
`created_at_local`	The same time in your organization’s time zone
`direction`	`inbound` or `outbound`
`from`	The sending number
`to`	The receiving number
`org_number`	Your business number on the conversation
`body`	The message text
`media_urls`	Links to any attached images or files
`status`	Delivery status, such as `delivered` or `failed`
`contact_name`	The contact’s name
`contact_tags`	The contact’s tags

A few things to know:

You get the numbers your inbox shows you. The export includes the same numbers you can see in Conversations, nothing more.
Contact columns need contact access. contact_name and contact_tags are blank unless your role can view contacts.
Media links expire. Download any images you want to keep soon after exporting.