Introduction
Introduction
Section titled “Introduction”SIPSTACK is a cloud communications platform that unifies business telephony, SMS messaging, and AI automation into a single product suite — all managed from one web portal called Switchboard.
This documentation covers everything you need to set up, configure, and operate your SIPSTACK services.
What SIPSTACK Does
Section titled “What SIPSTACK Does”SIPSTACK replaces the patchwork of separate vendors most businesses rely on for phones, texting, and automation:
| Instead of… | SIPSTACK provides… |
|---|---|
| On-premise PBX hardware | Nova PBX — hosted cloud phone system |
| Separate SMS platform | Flare SMS — A2P campaigns and two-way messaging |
| Disconnected AI tools | Aura AI — voice agents, Voice Studio, SARA assistant |
| Multiple portals to manage | Switchboard — one login for everything |
The Three Products
Section titled “The Three Products”Nova PBX
Section titled “Nova PBX”A hosted cloud PBX (Private Branch Exchange) that replaces traditional on-premise phone systems. Nova PBX gives your team extensions, IVR menus, call queues, ring groups, call recording, voicemail, and zero-touch desk-phone provisioning — without any on-site equipment. The Pulse mobile app pairs with an extension so your team can answer business calls anywhere.
Best for: Businesses that need a full business phone system. Start here: Nova PBX Overview
Flare SMS
Section titled “Flare SMS”An A2P (application-to-person) SMS platform for business text messaging. Flare SMS handles outbound campaigns, two-way conversations, contact management, auto-responders, signup forms, and 10DLC compliance.
Best for: Businesses that send appointment reminders, marketing messages, or customer service texts. Start here: Flare SMS Overview
Aura AI
Section titled “Aura AI”The intelligence layer of the SIPSTACK platform. Aura AI includes:
- AI Voice Agents — build conversational agents that answer your phone lines, follow flows you design, call external APIs, and hand off to humans
- Voice Studio — AI text-to-speech generation and voice cloning for IVR greetings and announcements
- SARA — a conversational AI assistant available throughout Switchboard that can answer questions and help with your account
- Call transcription & insights — AI analysis (transcription, sentiment, summarization) of recorded calls
Best for: Organizations that want to automate call answering and routine tasks, or create consistent AI-generated voice experiences. Start here: Aura AI Overview
How They Connect
Section titled “How They Connect”All three products share a single Switchboard login. You can use one product, two, or all three under the same organization account.
- Phone numbers are managed in one place (Account → Phone Numbers) and can carry both voice (Nova) and SMS (Flare) traffic.
- An Aura voice agent can be set as the destination of any Nova inbound route — AI answers the line, your team takes the handoff.
- Voice Studio generates audio that drops directly into Nova PBX greetings, IVR prompts, and hold music.
Where to Start
Section titled “Where to Start”If you are new to SIPSTACK:
- Account Setup — Create your account and organization
- Quick Start — Get a working phone extension and number
- Platform Overview — Understand how all the pieces fit together
- Navigating Switchboard — Learn the portal layout
If you are looking for something specific, use the search bar at the top of the page or browse the sidebar navigation.
Getting Help
Section titled “Getting Help”- Documentation — You’re here. Use the sidebar to navigate by product or topic.
- Knowledge Base — Step-by-step guides and how-to articles at sipstack.com/knowledge-base
- Support — Ask SARA first, open a ticket from inside Switchboard (avatar menu → Support), or email support@sipstack.com — How Support Works explains the layered model, and Contact Support the ticket procedure
- API Reference — Developer documentation under Developers and the API Reference