Team Chat
Team Chat
Section titled “Team Chat”The Messages → Chat tab is where you message your colleagues. Use channels for group conversations and direct messages for one-to-one conversations. Pulse and Switchboard share the same conversations, so a message you send from your phone appears in Switchboard team chat right away.
Team chat is part of Nova PBX and is text only. It is separate from your customer texts in the SMS tab: chat messages stay inside your organization.
Before You Start
Section titled “Before You Start”- Plan: team chat is included with every Nova PBX plan, Nova Core included. If your organization has no Nova plan, the Chat tab doesn’t appear.
- Pulse version: the Chat tab is in Pulse 1.6.12 and later.
To open it, tap Messages in the bottom tab bar, then the Chat sub-tab. When you have unread messages, the tab shows the count, for example Chat (3). Your chat unread count is also part of the badge on the Messages tab.
The Chat List
Section titled “The Chat List”The list shows the channels you belong to and your direct messages. A lock icon marks a private channel, and a muted icon marks a conversation you muted. Use Search chats… at the top to filter the list.
Start a Conversation
Section titled “Start a Conversation”Tap the New chat button. From there you can:
- Message a person: pick a colleague to open a direct message. If you already have a conversation with them, it opens.
- New channel: enter a Channel name (for example
front-desk), an optional Topic, and turn on Private channel if only invited members should see it. Add people under ADD PEOPLE, then tap Create channel. - Channels you can join: public channels you are not in yet. Tap one, then Join channel.
Channel names are lowercase and can use letters, numbers, dashes, underscores and dots.
Send, Edit and Delete Messages
Section titled “Send, Edit and Delete Messages”Type in the message box and tap Send message. A message can be up to 4,000 characters.
Long-press one of your own messages to Edit or Delete it. A deleted message shows as Message deleted for everyone. If a message fails to send, it is marked Message not sent.
Conversation Options
Section titled “Conversation Options”Tap Conversation options in a conversation’s header:
- Mute notifications stops push notifications for that conversation and leaves it out of your unread count. Tap Unmute notifications to turn them back on.
- Leave channel removes you from a channel. You can join a public channel again any time. To return to a private channel, a member has to add you again.
Renaming, archiving and managing channel members are done in Switchboard.
Archived Channels
Section titled “Archived Channels”When a channel is archived, Pulse shows This channel is archived. You can read it, but not send messages. in place of the message box.
Notifications
Section titled “Notifications”When someone posts in a channel or direct message you belong to, Pulse sends a push notification. Tap it to open the conversation. You don’t get a banner for the conversation you already have open.
To stop chat notifications completely, tap More → Push Notifications and turn off Team chat under Nova. To silence one conversation, mute it instead.
Troubleshooting
Section titled “Troubleshooting”| Code | What it means | What to do |
|---|---|---|
TEAM_CHAT_NOT_ENTITLED | Your organization has no active Nova PBX plan. | Team chat is included with every Nova plan. Ask your account owner about adding Nova. |
CHANNEL_ARCHIVED | The channel was archived. | This channel is archived. Ask a channel owner to unarchive it to post again. |
I don’t see the Chat tab. Update Pulse to 1.6.12 or later. If you are on the latest version, your organization may not have a Nova PBX plan.
I’m not getting chat notifications. Check that the conversation isn’t muted and that Team chat is on in More → Push Notifications. Also check Pulse notification permissions on your device.