My Devices
My Devices
Section titled “My Devices”My devices holds the SIP credentials that sign a phone in to your extension. A desk handset, a softphone on your laptop, or both at once — they all register with the same username and password shown on this page.
Navigate via the sidebar: My Workspace → Devices. Everything on it is scoped to you: you cannot see anyone else’s credentials, and nobody can see yours.
The leaf appears only when your user account is paired with an enabled Nova extension. If you do not see it, ask your administrator to assign you one.
What each field means
Section titled “What each field means”| Field | What it is | Phone-config labels you may see |
|---|---|---|
| Username | The auth username your phone registers with — your organization slug, then your extension (acme-1003). | Auth ID, SIP user, User, Auth User |
| Password | The auth password. Masked until you click the eye. | Auth Password, Password |
| SIP server | The hostname the phone connects to. | Server, Domain, Realm, SIP Server |
| WebSocket URI | Connection target for browser-based softphones speaking SIP over WebSocket. Native deskphones do not use it. | WebSocket URL, WS URI |
| Extension | Your short internal number — what colleagues dial. Display and dialling only. | (not a registration field) |
| Display name | Shown to the other party on internal calls. | Display Name, Label |
Every row has a copy button. Use it. Most registration failures are a typo or a trailing space in a hand-typed value, and copying removes both.
Multiple devices at once
Section titled “Multiple devices at once”You can register a desk phone, a desktop softphone and a mobile client simultaneously against the same extension. They all ring on an inbound call, and whichever one you answer takes it.
Outbound calls from any registered device carry your extension’s identity and are billed to your account.
Keeping the password safe
Section titled “Keeping the password safe”Your SIP password is masked until you reveal it, and it deserves the same care as any other account credential.
- Click the eye to reveal it on screen, or the copy button to paste it into the phone without displaying it at all.
- Anyone holding it can register a phone as you and place calls billed to your account.
- Never paste it into a shared channel, a ticket, or an email.
- If you think it has been exposed, ask your administrator to rotate it. Rotation is an administrator action — it is not self-service from this page.
Configuring common phones
Section titled “Configuring common phones”Yealink, Polycom, Cisco (deskphones) — find the SIP Account or Lines screen and fill in User = Username, Auth Password = Password, Server / SIP Domain = SIP server, Display Name = Display name.
Zoiper, Linphone (desktop softphones) — add a SIP account with Username, Password and Domain / Host = SIP server. Leave transport at its default unless your network requires otherwise.
Browser / WebRTC clients — use the WebSocket URI as the connection target, in the field labelled WebSocket URL or WS URI.
The in-app Help button on the page carries the same guidance, so you do not have to leave Switchboard while you are configuring a handset.
When a phone will not register
Section titled “When a phone will not register”| Symptom | Where to look |
|---|---|
| Stuck on registering, or auth failed | Username and password, copied exactly (no leading or trailing space). Then whether your network lets SIP out at all — some office firewalls block it. |
| Registers, but inbound calls never ring it | Usually the network in between rather than the credentials — NAT on your router, or the platform being unable to reach the device. Ask your administrator. |
| Never saw the password | It is on this page; click the eye. To change it, ask your administrator. |
| Phone supports TLS / SRTP | Supported on a non-default port — ask your administrator for the encrypted SIP server URL. |
Pulse does not use this page
Section titled “Pulse does not use this page”The Pulse mobile app signs in from a one-time QR code on My Phone — there is nothing here to copy and no password to type on the handset. These credentials are only for manual SIP clients.
Related
Section titled “Related”- My Phone — your extension, caller ID, do-not-disturb and Pulse pairing.
- Installing Pulse — getting the app onto your phone.
- Your Voicemail — where unanswered calls land.