Recording Settings

Recording Settings

Nova PBX → System → Recording Settings is the organization-level home for everything about how recorded calls are handled: the legal disclosure announcement played to the remote party, whether recordings are auto-processed by Aura AI, and speaker diarization on transcripts.

What this page deliberately does not do: turn recording on or off for a phone line. Recording capture is configured per extension (see Adding & Editing Extensions), and playback of recorded calls happens inline on Call History — each recorded call has a play button on its row.

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Note

This page requires the Delete Recordings permission — the platform’s aggregate “manage recordings & media” grant, despite the narrow name. Who can listen to, download, or delete recordings is governed separately by the Listen to Recordings, Download Recordings, and Delete Recordings permissions on your users’ permission groups.

Recording disclosure announcement

When the master switch is on, the selected audio plays to the remote party before every automatically-recorded call, so the other side is informed before any audio is captured. The announcement plays to the remote party only — not to your extension.

Two things it does not cover:

• On-demand recording (*9) — pressing *9 mid-call starts recording immediately with no announcement. The user who starts an on-demand recording is responsible for informing the other party.
• Whether the call records at all — that’s the per-extension recording mode.

The current on/off state of this policy is also mirrored read-only on your Compliance page under Organization policy, alongside the support-managed “suppress recording announcement” override.

Caution

Many jurisdictions require informing — and in two-party-consent regions, obtaining consent from — the remote party before recording. The disclosure is a tool to help you comply; it is not legal advice. Consult counsel for the regions you and your callers operate in.

Choosing the disclosure audio

Option	What plays
Default announcement	”This call may be recorded for quality and training purposes.”
A custom announcement	Any file from your announcements library — each option offers an inline Preview button.
Generate from a voice	Type the disclosure text (quick-pick presets included, e.g. two-party consent wording), pick any Voice Studio voice — cloned, free, or premium — preview it, and save it directly as the active disclosure audio.

Selecting an option saves immediately. To upload your own file instead, add it to your Greetings library and select it here.

Auto-process recordings with Aura AI

With this switch on, every recorded call is processed automatically on ingest; off, calls are processed only on demand from the call detail view in Call History. What each recorded call gets depends on your plan:

Result	Plan
Transcript	Every Nova plan
Sentiment analysis	Nova Ultra
Call summary	Nova Ultra
Speaker-labelled transcript	Nova Ultra (with diarization enabled below)

On plans without AI transcription, this card shows as locked with an upgrade prompt. Aggregated results feed Aura Insights; the pipeline itself is documented in Transcription & Call Intelligence.

Speaker diarization (Ultra)

Adds who-spoke-when speaker labels to call transcripts. Diarization runs as queued post-processing on recorded calls — it has no real-time impact on live calls. It requires the Nova Ultra plan; the server refuses to enable it on lower tiers.

Storage and retention

Recordings are retained for your plan’s recording-retention window (30 days on Core, longer on higher tiers) and deleted automatically when they age out. Retention is not configured on this page — review your subscription under Account → Billing, and export anything you need to keep longer from Call History before it ages out.

Troubleshooting

The disclosure didn’t play on a test call. Check (1) the master switch is on, and (2) the extension that took the call actually has automatic recording enabled — no recording, no announcement.

Different disclosures per extension or queue? Not supported — the disclosure is organization-wide. Upload localized/alternate files and switch between them as needed.

The toggle reads differently on the Compliance page. The Compliance page is a read-only mirror of this setting; reload it after changing the toggle here. If a “suppress recording announcement” override is active (support-managed), the announcement stays off regardless of this page.

Settings changes take effect on the next call — no restart needed.