Understanding Caller Health for Your Phone Numbers
Understanding Caller Health for Your Phone Numbers
Section titled “Understanding Caller Health for Your Phone Numbers”Your customers can’t answer a call they never see ring. When a carrier or call-screening app quietly flags one of your numbers, calls go to voicemail, answer rates slip, and there’s usually no notice — until someone tells you your calls aren’t landing. Caller Health puts that signal right in your account so you can catch a slipping number early.
Where to find it: Account → Phone Numbers. Every number carries a Caller Health chip showing a score out of 100, grouped into four easy-to-read bands:
| Band | What it means | What to do |
|---|---|---|
| 🟢 Healthy | No significant issues — calls are landing normally. | Keep going. Nothing needed. |
| 🟡 Needs attention | Signals are trending the wrong way. | Open the panel and review the flagged signal(s). |
| 🔴 Poor | Multiple signals degraded; call reception is likely affected. | Act now — review the flagged signals and adjust your calling. |
| ⚪ No recent calls | Not enough recent activity to score yet. | Nothing — let the number build history (see below). |
Who Caller Health helps
Section titled “Who Caller Health helps”Caller Health matters most for anyone who depends on outbound calls connecting the first time:
| If you… | Caller Health helps you… |
|---|---|
| Run outbound sales or cold-calling | Spot a number getting screened before your answer rate craters. |
| Operate a call center or dialer pool | See health across every number at a glance and retire a bad one before it drags a campaign down. |
| Send appointment reminders or notifications | Keep time-sensitive calls actually reaching customers. |
| Just bought or ported numbers | Understand that a low or blank score is expected warm-up, not a fault. |
Opening the details
Section titled “Opening the details”Click any Caller Health chip to open a panel with the current score and status, the signals SIPSTACK observed for that number — each rated Good / Fair / Needs work — plain-language guidance for anything flagged, and a standing disclaimer.
New and recently-ported numbers
Section titled “New and recently-ported numbers”A number needs some calling history before it can be fairly scored. New numbers, and numbers you’ve just ported in, show a neutral, unscored state with a warm-up note instead of a red flag — this is expected, not a problem.
If a number drops to Needs Attention or Poor
Section titled “If a number drops to Needs Attention or Poor”Caller Health is designed to be acted on, not just watched. When a number slips:
- Open the panel and check which signal(s) are rated Needs work.
- Follow the on-screen guidance for that signal — it names the likely cause in plain language.
- Adjust and give it time. The score recalculates continuously as new call activity comes in, so improvements show up on their own.
You don’t have to go looking, either:
| Who’s notified | When |
|---|---|
| Account owners & admins | Automatically, the moment a number crosses into Needs attention or Poor. |
Can SIPSTACK remove a carrier’s spam label from my number? Not directly. Carrier and call-screening app labels are applied and controlled outside SIPSTACK. Improving your Caller Health score reduces the chance of being labeled, but SIPSTACK cannot force a carrier to remove an existing label.
Does the score update in real time? Yes — Caller Health recalculates continuously based on your number’s recent outbound calling activity, so a fix shows up without you refreshing or re-requesting anything.
A brand-new number shows no score — is something wrong? No. New and freshly-ported numbers show a neutral warm-up state until they have enough calling history to score fairly.