How to Update Your Payment Method

← Billing & Account

How to Update Your Payment Method

Your payment method can be updated at any time from the SIPSTACK portal. You may need to do this when a card expires, you receive a new card number, or you want to switch to a different payment method.

Updating Your Credit Card

1. Log in to the SIPSTACK portal.
2. Navigate to Account → Billing.
3. In the Payment Methods section, click Add card.
4. Enter your new card details in the secure form. The card is tokenized in your browser and never touches SIPSTACK servers.
5. To make the new card the one that gets charged, use its row icon to set it as default.
6. Remove any expired or old card with its row icon (you confirm in a dialog).

Tip

Most accounts use mandatory autopay: invoices are charged automatically to your default card when they are issued, so keeping a current default card on file means your service is never interrupted by a missed payment. You still receive invoices by email for each billing cycle. See Billing → Payment Methods.

Caution

If your card is declined, check that the billing address you entered matches the address registered with your card issuer, then try again. If it still fails, contact SIPSTACK Support.

Enrolling in EFT (Electronic Funds Transfer)

For automated EFT payments instead of credit card billing, contact the SIPSTACK billing team to set up enrollment.

Updating Your Billing Address

To update the service or billing address associated with your account:

1. Open a billing ticket at SIPSTACK Support.
2. Request the address update and provide the new address.

Note

Billing address updates cannot be made self-serve and require a support request to ensure your address is correctly updated across all billing systems.

Trouble Accessing Your Account

If you cannot log in to the portal:

1. Use the Forgot Password option on the login page.
2. Your email must be registered and authorized on the account.
3. If you are still unable to access your account, contact SIPSTACK Support.

Understanding Your Bill

SIPSTACK uses a catalog-based billing model:

Component	Description
Base subscription	Monthly fee for your Nova PBX or Flare SMS plan tier
Per-seat charges	Per-extension fee for active users
Usage charges	Per-minute or per-message fees beyond plan inclusions
Add-ons	Optional features billed separately

For details on your current plan and invoices, see Account → Billing in the portal, or refer to Billing Plans.

Related Resources

• Billing Plans — Docs
• Understanding Invoices
• Usage Billing
• SIPSTACK Support