How to Update Your Payment Method
← Billing & Account
How to Update Your Payment Method
Section titled “How to Update Your Payment Method”Your payment method can be updated at any time from the SIPSTACK portal. You may need to do this when a card expires, you receive a new card number, or you want to switch to a different payment method.
Updating Your Credit Card
Section titled “Updating Your Credit Card”- Log in to the SIPSTACK portal.
- Navigate to Settings → Billing.
- Click Update Payment Method.
- Enter your new credit card details.
- Optionally, enable Auto-charge future payments to automate monthly billing.
- To save the card without processing a payment, leave the payment amount field blank.
- Click Save.
Enrolling in EFT (Electronic Funds Transfer)
Section titled “Enrolling in EFT (Electronic Funds Transfer)”For automated EFT payments instead of credit card billing, contact the SIPSTACK billing team to set up enrollment.
Updating Your Billing Address
Section titled “Updating Your Billing Address”To update the service or billing address associated with your account:
- Open a billing ticket at SIPSTACK Support.
- Request the address update and provide the new address.
Trouble Accessing Your Account
Section titled “Trouble Accessing Your Account”If you cannot log in to the portal:
- Use the Forgot Password option on the login page.
- Your email must be registered and authorized on the account.
- If you are still unable to access your account, contact SIPSTACK Support.
Understanding Your Bill
Section titled “Understanding Your Bill”SIPSTACK uses a catalog-based billing model:
| Component | Description |
|---|---|
| Base subscription | Monthly fee for your Nova PBX or Flare SMS plan tier |
| Per-seat charges | Per-extension fee for active users |
| Usage charges | Per-minute or per-message fees beyond plan inclusions |
| Add-ons | Optional features billed separately |
For details on your current plan and usage, see Settings → Billing → Usage in the portal, or refer to Billing Plans.