Port-Out Authorization

← General

Port-out moves a phone number from SIPSTACK to another carrier. You do it yourself in Switchboard, one number at a time. There is no port-out form to submit.

How to port a number out

1. In Switchboard, go to Account → Phone Numbers, open the number, and select the Port-out tab.
2. Click Unlock. SIPSTACK shows a port-out PIN for that number, valid for 30 days.
3. Give the PIN and the number to your new carrier. The new carrier submits the port and controls its scheduling.
4. The number keeps working on SIPSTACK until it shows Ported Out. A ported-out number is no longer billed.

Each number has its own PIN, so moving several numbers means unlocking each one. If a PIN expires, unlock the number again for a new one. You can re-lock a number at any time to stop a port.

The Port-out tab appears only for account owners and users with the Release / Port-out Numbers permission. If you do not see it, ask your account owner.

Porting out does not cancel your account

Porting numbers out does not close your SIPSTACK account. If you are leaving SIPSTACK, port your numbers out first, then cancel the account at Account → Cancel Account.

See Phone number detail: Port-out tab and Leaving SIPSTACK for the full guide.