Setting Up Call Recordings and Audio Prompts

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Setting Up Call Recordings and Audio Prompts

Audio recordings are used throughout Nova PBX for Auto Attendant greetings, IVR prompts, voicemail greetings, and hold messages. You can upload pre-recorded audio files or record directly from a phone extension.

Tip

Write your script before recording. A prepared script results in cleaner recordings and fewer re-takes. Keep greeting messages concise — callers typically prefer shorter prompts.

Supported Audio Formats

• Upload: MP3, WAV, OGG
• Files are automatically converted to the internal format used by the PBX

Creating a Voice Prompt

1. Log in to the Nova PBX portal.
2. Navigate to Media Files → Voice Prompts.
3. Click Create Voice Prompt (the green + button in the top-right action bar).
4. Choose your recording method:

Option A: Upload a File

1. Select Upload File.
2. Choose your pre-recorded audio file (MP3 or WAV).
3. Enter a File Name as reference.
4. Click Save.

Option B: Record from a Phone Extension

1. Enter a File Name for the recording.
2. Select the extension (phone) you want to use for recording.
3. Click Start Recording — the selected phone will ring.
4. Answer the phone and record your message.
5. The window closes automatically when recording completes.

Note

The phone used for recording must be registered and online. Ensure you’re near the phone before clicking Start Recording.

Managing Existing Recordings

From Media Files → Voice Prompts:

• Click the Play icon to listen to a recording.
• Click the Edit (pencil) icon to rename or replace a recording.
• Click Delete to remove a recording.

Caution

Deleting a recording that is currently assigned to an Auto Attendant or IVR menu will cause those menus to play silence instead of a greeting. Always reassign before deleting.

Using Recordings in Auto Attendants

Once saved, assign recordings to your IVR menus:

1. Go to PBX Features → Auto Attendant / Voice Menus.
2. Edit the menu and select your recording in the What to play field.

See Configuring an Auto Attendant for complete IVR setup instructions.

Call Recording (Automatic)

To enable automatic recording of all calls or specific extensions, contact SIPSTACK Support. Call recording settings are managed at the account level.

See Call Recording — Nova PBX Docs for details on recording storage, access, and retention.

Related Resources

• Configuring an Auto Attendant (IVR)
• Managing Music on Hold
• Call Recording — Nova PBX Docs