Setting Up Call Recordings and Audio Prompts
Setting Up Call Recordings and Audio Prompts
Section titled “Setting Up Call Recordings and Audio Prompts”SIPSTACK treats two kinds of audio separately: greetings (system audio the platform plays to callers, such as IVR and voicemail greetings) and call recordings (recorded conversations). You manage both yourself in Switchboard.
Greetings and audio prompts
Section titled “Greetings and audio prompts”Go to Nova PBX → Media → Greetings and click New recording. You can create audio three ways:
- Text-to-Speech: create the clip in Voice Studio (Aura AI → Voice Studio) and save it to the library.
- Upload File: upload a WAV, MP3, or OGG file.
- Record by Phone: enter an extension, click Call me to record, and record your message at the tone.
You then reference greetings from IVR menus, queues, and each extension’s Voicemail tab.
See Greetings for the full guide.
Call recording
Section titled “Call recording”Call recording is turned on per extension, in the extension editor’s Recording tab. You can enable recording separately for internal and external calls in each direction, and allow on-demand recording with *9 mid-call.
Organization-wide handling, such as the recording disclosure announcement and Aura AI auto-processing, lives under Nova PBX → System → Recording Settings.
See Adding & Editing Extensions and Recording Settings for the full guide.