Creating Extensions

← How-To Guides

Creating Extensions

An extension is a numbered SIP endpoint within your Nova PBX: a desk phone, a softphone, or the Pulse mobile app. You create and manage extensions in Switchboard under Nova PBX → People & Extensions → Extensions.

1. Click Add extension in the top-right.
2. Enter the extension number (3–10 digits, unique within your PBX), a display name, and an optional email.
3. Click Create extension. SIP credentials and a voicemail mailbox are provisioned automatically.
4. In the extension editor that opens, assign a department and an E911 location on the General tab, then configure the remaining tabs (SIP Auth, Voicemail, Call Routing, Recording, and more) as needed.

Tip

Plan your numbering before you begin. Assigning ranges by team (for example, 100–149 for Sales and 150–199 for Support) makes the list easier to manage as you grow.

Saving stages the change on your PBX configuration. Click Apply Changes in the pending-changes banner at the top of Switchboard to push it live.

See Extensions and Adding & Editing Extensions for the full guide.