Configuring Ring Groups (Hunt Groups)

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Configuring Ring Groups (Hunt Groups)

A ring group (sometimes called a hunt group) rings a set of extensions when a single internal number is dialed. You manage ring groups in Switchboard under Nova PBX → Call Routing → Ring Groups.

1. Click Add ring group (top-right).
2. In the General section, set the Name, Extension (3–10 digits; this cannot be changed after creation), Ring strategy, and Ring timeout (5–120 seconds).
3. Click Create ring group. You land on the edit page.
4. In the Members section, add the extensions that should ring. Member order matters for the Hunt and Memory Hunt strategies.
5. Choose what happens When no one answers: Hang up, Go to voicemail, or Forward to external number.

Available ring strategies are Ring All, Hunt, Memory Hunt, First Available, and Random.

Saving stages the change on your PBX configuration. Click Apply Changes in the pending-changes banner at the top of Switchboard to push it live.

See Ring Groups for the full guide. For higher-volume lines where callers should wait in line with hold music, use a call queue instead.