Setting Up Inbound Routes
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Setting Up Inbound Routes
Section titled “Setting Up Inbound Routes”An Inbound Route tells Nova PBX where to send calls when a specific phone number (DID) is dialed. Each phone number on your account needs at least one inbound route to route calls to a destination — extension, auto attendant, ring group, voicemail, or queue.
Before You Start
Section titled “Before You Start”Create your destinations before setting up routes:
- Auto Attendant / IVR — see Configuring an Auto Attendant
- Ring Group — see Configuring Ring Groups
- Time Schedules — see Setting up Time Based Schedules
Route Types
Section titled “Route Types”| Route Type | Best For |
|---|---|
| Time Range Based Route | Automatic routing by schedule (business hours, after-hours, holidays) |
| Operator Managed Route | Manual day/night toggle controlled by an operator or admin |
Creating a Time Range Based Route
Section titled “Creating a Time Range Based Route”- Log in to the Nova PBX portal.
- Navigate to Routes and Permissions → Inbound Routes.
- Click Create Time Range Based Route in the action bar.
- Configure:
| Field | Description |
|---|---|
| DID | Select the phone number to assign this route |
| Description | Describe what this route does (e.g., “Main number — business hours”) |
| When | Select a time schedule (e.g., “Business Hours”, “All Hours”) |
| Run Script | Select the destination (auto attendant, extension, ring group, etc.) |
- Fill in any additional options that appear based on your destination selection.
- Click Save.
Caller ID Name Prefix
Section titled “Caller ID Name Prefix”The Name Prefix field adds a label before the caller’s name display on ringing phones. For example, setting prefix "Sales:" causes extensions to display Sales: John Smith when that DID is called — useful when multiple DIDs ring the same extensions.
Creating an Operator Managed Route
Section titled “Creating an Operator Managed Route”- Click Create Operator Managed Route in the action bar.
- Select the DID and configure the open and closed destinations.
- The route can be toggled manually by an authorized user at any time.
See Setting up Operator Managed Routes for full toggle instructions.