Setting Up Inbound Routes

← How-To Guides

Setting Up Inbound Routes

An inbound route maps a phone number (DID) to a destination inside your PBX: when somebody dials this number, the call goes there. You manage routes in Switchboard under Nova PBX → Call Routing → Inbound Routes.

1. Click Add route in the top-right.
2. Pick the phone number from your inventory.
3. Optionally set a description and a priority (lower is checked first).
4. Choose a routing mode: Always (one fixed destination), Schedule (time-based rules), or Operator (manual Day / Night / Temporary switching).
5. Pick the destination, such as an extension, ring group, call queue, IVR menu, or voicemail, then click Create route.

Tip

Create your destinations (extensions, ring groups, IVR menus) before you build the route that points to them.

Saving stages the change on your PBX configuration. Click Apply Changes in the pending-changes banner at the top of Switchboard to push it live.

See Inbound Routes for the full guide.