Configuring an Auto Attendant (IVR)

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Configuring an Auto Attendant (IVR)

An IVR menu (auto attendant) greets incoming callers and routes them by keypress (“press 1 for sales”). You manage IVR menus in Switchboard under Nova PBX → Call Routing → IVR Menus.

1. Click Add IVR menu.
2. Fill in General: Name, Extension (3–10 digits, fixed after creation), and No-input timeout.
3. Click Create IVR menu. You land on the edit page.
4. Set the On-entry greeting: generate one from a voice, or pick one from your library.
5. In the Key Map, click Add key mapping to wire each key to a destination. Always wire the Timeout and Invalid input keys so hesitant callers still reach someone.
6. Point an inbound route at the IVR menu.

Tip

Plan your menu and write your script before you build it. Keep greetings to 10–20 seconds and menus to a single layer.

Saving stages the change on your PBX configuration. Click Apply Changes in the pending-changes banner at the top of Switchboard to push it live.

See IVR Menus for the full guide.