Managing Music on Hold

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Managing Music on Hold

Music on Hold plays audio to callers when they are placed on hold, waiting in a queue, or being transferred. You can create custom playlists with your own audio files for a professional caller experience.

Tip

Use music on hold as a marketing channel. Many businesses record promotional messages or product information to play instead of (or between) music tracks.

Supported Audio Formats

Upload audio files in standard formats: MP3, WAV, OGG. Files are automatically converted to the format required by the PBX.

Creating a Music on Hold Playlist

1. Log in to the Nova PBX portal.
2. Navigate to Media Files → Music on Hold.
3. Click Create Playlist (the green + button in the top-right action bar).
4. Fill in:
   • Name — identifier for this playlist
   • Description — label to identify its purpose (e.g., “Support Queue Hold”, “Main IVR Hold”)
5. Click Save to create the empty playlist.
6. From the playlist list, click the Edit (pencil) icon next to the new playlist.
7. At the bottom of the window, click Browse to upload audio files.
8. Upload one or more files. You can add multiple tracks — they will play in sequence.
9. Click Save, then click Apply to publish the change to your phone system.

Note

Playlist changes are staged like any other phone-system change and reach callers on your next Apply. If a playlist is disabled, emptied, or deleted, anything set to it falls back to the default hold music.

Assigning a Playlist

You can assign different playlists to different areas of the phone system:

Location	How to Assign
Call Queue	Edit the queue, pick the playlist under Your playlists in the hold music selector
Parking Lot	Edit the parking lot, pick the playlist in the hold music selector

Anything left on Default plays the playlist you marked as default (or the built-in hold music if you have none).

Related Resources

• Music on Hold — Nova PBX Docs
• Setting up Audio Recordings
• Call Queue Callback Option