Managing Music on Hold

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Managing Music on Hold

Music on hold is the audio callers hear while they wait: on hold during a transfer, in a queue, or parked. You manage it in Switchboard under Nova PBX → Media → Music on Hold.

1. On the Tracks tab, click Upload track and add a WAV, MP3, or OGG file (up to 25 MB).
2. On the Playlists tab, click New playlist, name it, and tick the tracks to include. Reorder tracks with the up/down arrows.
3. Optionally use Set as default to make a playlist your organization default.
4. Select the hold music on each queue’s or parking lot’s edit page.

Tip

You can mix a recorded promotional or compliance message into a playlist between music tracks. Make sure you have the rights to play any commercial music to callers.

See Music on Hold for the full guide.