Setting Up Operator Managed Routes (Day / Night Mode)

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Setting Up Operator Managed Routes (Day / Night Mode)

Operator mode gives you manual control over where an inbound number’s calls go, switched from a phone instead of a schedule. Use it when a person decides when the office “closes”: early closures, storm days, or lunch coverage. You set it up on the inbound route in Switchboard under Nova PBX → Call Routing → Inbound Routes.

1. Open (or add) the inbound route and choose the Operator routing mode.
2. Configure a destination for each of Day, Night, and Temporary mode.
3. Set an operator PIN (4–8 digits) and optionally a feature code (for example, *901; one is auto-assigned if you leave it blank).
4. Choose the Default mode, which applies before anyone has dialed a toggle.

To switch modes, an operator dials the feature code, enters the PIN, then presses 1 for Day, 2 for Night, or 3 for Temporary.

Saving stages the change on your PBX configuration. Click Apply Changes in the pending-changes banner at the top of Switchboard to push it live.

See the Operator section of Inbound Routes for the full guide.