How to Report Malicious or Harassing Calls (Call Trace *57)
How to Report Malicious or Harassing Calls (Call Trace *57)
Section titled “How to Report Malicious or Harassing Calls (Call Trace *57)”SIPSTACK does not support Call Trace (*57). Dialing *57 on a SIPSTACK phone does nothing useful — it is not a feature code on Nova PBX, so no call is logged. To report a malicious call, contact SIPSTACK Support directly.
How to Report a Malicious Call
Section titled “How to Report a Malicious Call”- Hang up as soon as possible.
- Write down the details while they are fresh:
- The date and time of the call (including your time zone)
- The number that called you, if it was displayed
- The SIPSTACK number or extension that received the call
- Contact law enforcement if the call involves threats or illegal activity.
- For fraud-related calls in Canada, you can also contact the Canadian Anti-Fraud Centre at 1-888-495-8501.
- Contact SIPSTACK Support with the call time and numbers. SIPSTACK can locate the call in its records and provide the details to law enforcement when they request them.
When to Report a Call
Section titled “When to Report a Call”Report to Support and law enforcement:
- Threats, harassment, or illegal calls
Use other tools for:
- Everyday robocalls or telemarketing (use spam filtering or call blocking)
- Reporting nuisance numbers (use your device’s built-in report spam function)
Additional Call Management Tools
Section titled “Additional Call Management Tools”| Tool | Best For |
|---|---|
| Report to SIPSTACK Support | Serious threats or harassment requiring law enforcement |
| Spam call filtering | Automated identification of suspicious callers before they reach you |
| Device block/report spam | Marking individual numbers on iOS or Android |
| National Do Not Call List | Reducing telemarketing calls — register at 1-866-580-3625 or via the CRTC website |
Frequently Asked Questions
Section titled “Frequently Asked Questions”Can I dial *57 to trace a call?
No. SIPSTACK does not support Call Trace (*57). Contact SIPSTACK Support with the call time and numbers instead.
Can I see the caller’s details? If the caller’s number was displayed, it appears in your call history. Details beyond that are released only to law enforcement on request.
What if I didn’t report the call right away? Contact Support as soon as you can with the date and time. Unlike traditional Call Trace, it does not have to be the last call you received — Support looks the call up in SIPSTACK’s call records, as long as they are still retained.