Setting Up the Jabra 920 Wireless Headset with a Polycom VVX Using an EHS Cable
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Setting Up the Jabra 920 Wireless Headset with a Polycom VVX Using an EHS Cable
Section titled “Setting Up the Jabra 920 Wireless Headset with a Polycom VVX Using an EHS Cable”An EHS (Electronic Hook Switch) cable allows the Jabra 920 wireless headset to control call answering and ending directly from the headset, without touching the phone.
Requirements
Section titled “Requirements”- Jabra 920 wireless headset and base station
- Polycom VVX series desk phone
- Compatible EHS cable for Polycom
Setup Steps
Section titled “Setup Steps”1. Connect the EHS Cable
Section titled “1. Connect the EHS Cable”- Locate the EHS/Aux port on your Polycom VVX phone.
- Connect one end of the EHS cable to this port.
- Connect the other end to the EHS port on the Jabra 920 base station.
2. Power the Base Station
Section titled “2. Power the Base Station”- Plug the base station into a power outlet.
- Verify the indicator lights turn on.
3. Seat the Headset
Section titled “3. Seat the Headset”Place the Jabra 920 headset in the base station to charge it before first use.
4. Configure Polycom VVX Settings
Section titled “4. Configure Polycom VVX Settings”- On the VVX, go to Settings → Preferences (or Audio).
- Find the Headset settings.
- Select Jabra as the headset type if the option is available.
- Enable EHS (Electronic Hook Switch) mode.
5. Pair the Headset to the Base Station
Section titled “5. Pair the Headset to the Base Station”- Remove the headset from the base station.
- Press and hold the Pair button on the base station for 3 seconds until the LED flashes.
- Place the headset back on the base station to complete pairing.
6. Test the Setup
Section titled “6. Test the Setup”Make a test call to confirm the headset answers and ends calls correctly. Adjust volume and microphone levels as needed.
Troubleshooting
Section titled “Troubleshooting”| Issue | Resolution |
|---|---|
| Headset not working after unplugging | Recheck all cable connections, power cycle the base station, and re-pair the headset. |
| No audio or poor quality | Check volume on both the headset and phone; inspect the EHS cable for damage. |
| Headset not ringing for incoming calls | Verify EHS mode is enabled in Polycom VVX settings; restart both devices. |
| Cannot answer calls with headset button | Reconfigure EHS settings on the VVX; check for firmware updates for both devices. |
| General pairing failure | Reset the headset (see Jabra 920 manual); ensure headset is within range of the base station. |