Setting Up the Yealink WH64 Headset with EHS62 Cable for a Polycom Phone
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Setting Up the Yealink WH64 Headset with EHS62 Cable for a Polycom Phone
Section titled “Setting Up the Yealink WH64 Headset with EHS62 Cable for a Polycom Phone”The Yealink WH64 wireless headset combined with the Yealink EHS62 adapter integrates with Polycom desk phones to allow remote call control — answer, end, and mute calls directly from the headset.
What You’ll Need
Section titled “What You’ll Need”- Yealink WH64 wireless headset (Mono or Dual)
- Yealink EHS62 wireless headset adapter
- Compatible Polycom desk phone
- Polycom-labeled cable included with the EHS62
Connecting to a Polycom Phone
Section titled “Connecting to a Polycom Phone”1. Use the Correct Cable
Section titled “1. Use the Correct Cable”From the cables included with the EHS62, use the one labeled Polycom.
2. Connect the EHS62 Adapter
Section titled “2. Connect the EHS62 Adapter”- Phone end: Connect the Polycom cable to the headset port on your Polycom phone (labeled AUX, Headset, or EHS).
- EHS62 end: Connect the other end to the PHONE port on the EHS62 adapter.
3. Set Up the WH64 Headset
Section titled “3. Set Up the WH64 Headset”- Plug the WH64 charging base into a power outlet.
- Place the WH64 headset into the charging base.
4. Pair the Headset with the EHS62
Section titled “4. Pair the Headset with the EHS62”If the WH64 and EHS62 do not pair automatically:
- Press and hold the Pair button on the EHS62 until the LED flashes.
- On the WH64, press the Multi-Connect button until you hear a voice prompt or see a flashing LED.
5. Configure the Polycom Phone
Section titled “5. Configure the Polycom Phone”- Open the Polycom phone’s settings menu.
- Navigate to Preferences or Audio settings.
- Set Headset Mode to EHS (Electronic Hook Switch).
6. Test
Section titled “6. Test”- Lift the WH64 off the charging base to answer an incoming call, or press the call control button.
- Place the headset back on the base to end a call.
Optional: Connect to Computer via USB
Section titled “Optional: Connect to Computer via USB”- Connect the USB cable from the WH64 charging base to your computer.
- Select Yealink WH64 as the audio device in your computer’s sound settings.
Optional: Bluetooth Connection to Mobile or Laptop
Section titled “Optional: Bluetooth Connection to Mobile or Laptop”- Enable Bluetooth on your device.
- Press and hold the Bluetooth button on the WH64 until you hear a voice prompt or see a flashing LED.
- On your device, search for Bluetooth devices and select Yealink WH64.
To switch between connected devices, use the Multi-Connect button on the headset to cycle through paired devices.
Troubleshooting
Section titled “Troubleshooting”| Issue | Resolution |
|---|---|
| No audio | Check all connections; verify correct audio device is selected on each device. |
| Pairing issues | Ensure EHS62 and WH64 are within close proximity; check for interference. |
| Call control not working | Verify EHS mode is set correctly on the Polycom phone. |